EJ390 Operations Support Agent-Associate Hourly

FedEx; Philippines; On-site; PHP 335,000 - 603,000; Full time

Job summary

FedEx is seeking a detail-oriented professional to support air, road, and hub operations, as outlined in the job description. The role involves completing defined processes on schedule with accuracy and collaborating across multiple networks to ensure smooth operations.

Candidates should have strong Microsoft Office skills, planning and organizing abilities, and solid interpersonal and problem-solving capabilities. FedEx emphasizes people-first culture and equal opportunity.

Qualifications

• Complete defined processes and procedures to deadline with accuracy and completeness.
• Identify anomalies as they arise and resolve using rules and procedures.
• Elevate complex issues to senior team members when needed.
• Demonstrate accuracy, attention to detail, and planning and organizing skills.
• Provide operational support across multiple networks and functions.

Responsibilities

• Complete defined processes and procedures to deadline with accuracy and completeness.
• Identify anomalies as they arise and resolve using rules and procedures.
• Elevate complex issues to senior team members when needed.
• Demonstrate accuracy, attention to detail, and planning and organizing skills.
• Provide operational support across multiple networks and functions.

Skills

Accuracy & attention to detail

Microsoft Office & PC skills

Planning & organizing

Interpersonal skills

Problem solving

Job description

Job Description:

• Air Network
• Road Network
• Hub Operations
• Storage, Fashion & Solutions
• Ground Operations: Air Network Support
• Air Network Control
• Ramp/Air Operations
• Ramp & Gateway Operations
• Air Feeder Linehaul
• Road Networks
• Operational Support
• Customer Service
• Operational Administration & Support
• Sort Support & Trace Management
• Reporting
• Location-based Customer Service

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.