Ops Learning & Development Trainer

AAPMI Acquire Asia Pacific Manila, Inc.; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive compensation

Collaborative culture

Work-life balance

Job summary

Acquire Asia Pacific Manila, Inc. is seeking an Operations Learning & Development Trainer in Manila to support frontline and operational teams. The role emphasizes delivering and coordinating training, onboarding, and continuous learning programs to drive performance and readiness.

Ideal candidates will have 3-5 years in L&D, strong presentation skills, and proficiency with MS Office and LMS. A collaborative, proactive mindset and ability to work with diverse stakeholders are essential.

Qualifications

• 3-5 years in Learning & Development, Training Delivery, Facilitation, Coaching, or related roles.
• Strong presentation, facilitation, and communication skills.
• Excellent stakeholder management and relationship-building abilities.
• Familiarity with adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office and LMS.

Responsibilities

• Deliver Foundation Skills, Program-Specific, and Continuous Learning programs.
• Facilitate engaging, interactive learning sessions for new hires and current staff.
• Adapt methods to different learning styles and audience needs.
• Prepare training materials including manuals, guides, assessments.
• Coordinate training logistics and track attendance and results.
• Collaborate with Operations to identify training needs and improvements.

Skills

L&D experience

Facilitation

Stakeholder mgmt

Adult learning

MS Office

LMS

Education

Bachelor's degree preferred

Tools

LMS

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Ops Learning & Development Trainer

Location: Manila, Philippines

Purpose of the Role: We are looking for a passionate and results-driven Ops Learning & Development Trainer to support our frontline and operational teams onshore and in Manila.

What Makes a Successful Operations Learning & Development Trainer

• Respect for diverse perspectives while confidently contributing ideas and recommendations.
• A proactive and collaborative approach to building relationships with stakeholders and colleagues.
• Positivity and resilience when managing challenges and complex situations.
• A passion for continuous learning and professional development.

Key Responsibilities

Training Delivery & Facilitation

• Facilitate Foundation Skills, Program-Specific, and Continuous Learning training programs.
• Deliver engaging, interactive, and effective learning sessions for new hires and existing employees.
• Adapt facilitation methods to accommodate different learning styles and audience needs.
• Create a positive learning environment that promotes participation and knowledge retention.

Training Administration & Coordination

• Ensure training schedules, agendas, and learning plans are aligned with agreed timelines and business requirements.
• Maintain adherence to all training processes, documentation, and checklists.
• Prepare, distribute, and maintain all relevant training materials, including: Participant Manuals, Facilitator Guides, Assessments, Training Performance Agreements (TPAs), Program Resources and Documentation.
• Ensure all required employee documents and sign-off forms are completed and maintained accurately.

New Hire Onboarding Support

• Coordinate the setup of new hire access and system credentials.
• Process requests for training-related equipment and accountabilities including headsets, amplifiers, and other operational tools.
• Support onboarding activities to ensure a seamless learner experience.

Learning Operations

• Manage training logistics, classroom readiness, training platforms, and learning systems.
• Track participant attendance, assessment results, and training completion metrics.
• Prepare and submit training reports, dashboards, and operational updates.

Stakeholder Management & Continuous Improvement

• Contribute to clear and effective communication initiatives for various stakeholder groups.
• Support change and learning initiatives that drive employee adoption and business readiness.
• Monitor learner engagement, gather feedback, and recommend improvements to training programs.
• Collaborate with Operations, Quality, and Business Leaders to identify training needs and performance gaps.
• Act as Team Leader during Transition Bay or nesting periods to support newly endorsed employees.

Desired Experience & Qualifications

• Bachelor's degree in Education, Human Resources, Psychology, Business Administration, Communications, or a related field preferred but not required.
• 3 - 5 Years Experience in Learning & Development, Training Delivery, Facilitation, Coaching, or Contact Center Operations.
• Strong presentation, facilitation, and communication skills.
• Excellent stakeholder management and relationship-building abilities.
• Familiarity with adult learning principles and instructional design methodologies.
• Proficiency in Microsoft Office applications and learning management systems (LMS).
• Ability to thrive in a fast-paced, dynamic, and high-performance environment.

What We Offer

• Opportunities for career growth and professional development.
• A collaborative and people-focused culture.
• Exposure to diverse learning and operational projects.
• The opportunity to make a meaningful impact on employee success and organisational performance.
• We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Join us and help shape the learning journey that empowers our people to deliver exceptional results every day.

Join the A-Team and experience the A-Life!

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.

We’re an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do.

Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of big business.

We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.

We’re recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we’re looking for strong candidates with BPO experience to join our growing team.

Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on "Access Rights to Personal Data" or send us an email to [e-mail]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/.