Acquire University Trainer

Acquire; Pasig; On-site; PHP 350,000 - 650,000; Full time

Job summary

Acquire Intelligence is seeking an University Trainer in Pasig to facilitate training sessions that develop staff and leaders. You will review curricula, document class results, and measure training effectiveness through on-floor observations and supervisor audits.

You will work with the Learning and Development team to drive continuous improvement in training materials and delivery, ensuring programs stay relevant and impactful for the organization.

Responsibilities

• Facilitates training classes for staff and leaders to enhance competencies.
• Reviews and updates training content to maintain relevance and impact.
• Verifies training effectiveness through observations and audits.
• Documents all classes facilitated and maintains training records.
• Collaborates with the L&D team to improve training execution and application.

Job description

## Acquire University TrainerApplylocations: Pasig Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 7, 2026 (30+ days left to apply)job requisition id: R12585We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Responsible for facilitating training initiatives to enhance the competencies and skills of staff and leaders in the organization.As an Acquire University Trainer, he continues to assess the effectiveness of Team Leaders and Managers post-training by monitoring and documenting their performance after program completion. He also reviews and updates all training content to ensure its relevance and to positively impact the performance of participants.An Acquire University Trainer:* Facilitates classes for employee competency development* Reviews course curricula and provide feedback for continuous improvement* Ensures Training Quality Guidelines/Processes are followed* Provides the necessary documentation for all classes facilitated* Works with the L&D Team to catalyze improvement with regard to training execution & application* Verifies training effectiveness through floor observations; conduct supervisor audits to validate effectiveness of training and track post training results* Certifies Team Leaders and Managers as Coaches and Coaching Auditors* Evaluates classroom feedback to find ways on how to improve class facilitation* Conducts training needs analysis, research and create new training initiatives to strengthen the skillset of Acquire Intelligence Employees* Designs and develops instructional material for training courses that support employee competency development* Identifies training/performance gaps and come up with action plans for improvement* Revises and improves existing training materials to keep track with the developmental needs of employeesJoin the A-Team and experience the A-Life!### About UsAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [e-mail]. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/