Operations Trainer

Global Payments Process Centre, Inc.; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Job summary

Global Payments Process Centre, Inc. seeks an Operations Trainer to develop and deliver training programs on payment processing products, processes and technologies for internal and external customers.

Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products.

Qualifications

• Bachelor’s degree or equivalent relevant experience, with no strict requirement for prior professional experience.
• Deliver structured training sessions using standardized materials to build foundational knowledge.
• Apply prior training delivery or subject matter experience to support learner engagement and effective knowledge transfer.
• Proficiency in a second language to support diverse learners and global operations.

Responsibilities

• Delivers simple, technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation.
• Participates in on-site client support and training. Accompanies/supports higher level trainer/manager as needed.

Skills

Training delivery

Facilitation

Public speaking

Instructional design

Education

Bachelor’s degree or equivalent experience

Job description

Summary of This Role

Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Operations Trainer to join our ever evolving Training team and help shape the future of global commerce.

What you’ll own

• Delivers simple, technical training content and a basic understanding of assigned subject(s) byfollowing course syllabus with little to no deviation.

• Participates in on-site client support and training. Accompanies/supports higher level trainer/manageras needed.

What you’ll bring

• Deliver structured training sessions using standardized materials to build foundational knowledge in assigned topics.

• Apply any prior training delivery or subject matter experience to support learner engagement and effective knowledge transfer.

• Qualify for the role with a bachelor’s degree or equivalent relevant experience, with no strict requirement for prior professional experience.

It’s a bonus if you have

• Open to professionals with 2 years experience as an SME fo a Tech Account

• At least 2 years of relevant experience with the ability to manage the full training lifecycle (analysis, design, delivery, and evaluation).

• A relevant training certification, demonstrating strong facilitation and instructional design capabilities.

• Proficiency in a second language to effectively support diverse learners and global operations.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that gobeyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative –always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passionthat drives excellence in everything we set out to do.