Operations Team Leader

Bill Gosling Outsourcing; Manila; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Comprehensive paid training

Growth opportunities

Team-oriented culture

Diversity & inclusion

Fun workplace

State-of-the-art offices

Job summary

Bill Gosling Outsourcing in Manila is seeking an Operations Team Leader to guide a group of frontline agents, drive performance, and ensure service excellence across customer care, sales, and financial services. You will coach, monitor metrics, conduct reviews, and collaborate with cross-functional teams to optimize processes while maintaining compliance.

The role offers paid training, growth opportunities, and a collaborative, high-energy environment.

Responsibilities

• Lead, coach and inspire a team of agents to achieve performance goals and deliver exceptional service
• Monitor and evaluate team performance using key metrics to ensure alignment with company objectives
• Provide real-time feedback, conduct performance reviews and support team development through tailored coaching plans
• Oversee daily operations, ensuring efficient workflows and adherence to company policies and industry regulations
• Collaborate with cross-functional teams to identify opportunities for process improvements and implements solutions
• Maintain accurate records and documentation, ensuring compliance with company standards and privacy regulations
• Address and resolve escalated issues, providing clear and effective solutions
• Foster a positive team environment that promotes accountability, professional growth, and employee engagement

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We’re looking for a Operations Team Leaders to join our team and manage a group of dedicated agents. In this role, you’ll be instrumental in ensuring operational excellence, mentoring your team, and delivering outstanding results.

What You’ll Do

• Lead, coach and inspire a team of agents to achieve performance goals and deliver exceptional service
• Monitor and evaluate team performance using key metrics to ensure alignment with company objectives
• Provide real-time feedback, conduct performance reviews and support team development through tailored coaching plans
• Oversee daily operations, ensuring efficient workflows and adherence to company policies and industry regulations
• Collaborate with cross-functional teams to identify opportunities for process improvements and implements solutions
• Maintain accurate records and documentation, ensuring compliance with company standards and privacy regulations
• Address and resolve escalated issues, providing clear and effective solutions
• Foster a positive team environment that promotes accountability, professional growth, and employee engagement

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better!

Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.

If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!