Operations Team Lead – Performance & Coaching

Concentrix Corporation; Angeles; On-site; PHP 446,000 - 714,000; Full time

Job summary

Concentrix Corporation in Angeles City, Philippines, is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance against KPIs. The role emphasizes coaching, motivation, attendance monitoring, and escalated-call handling when needed.

The successful candidate will guide the team through coaching, organize regular team meetings, and ensure adherence to policies while maintaining service quality and timely communication with stakeholders.

Qualifications

• Associate's degree in related field with two to four years of relevant experience preferred.
• Strong coaching and mentorship abilities with a focus on performance.
• Ability to communicate clearly and lead a team under pressure.

Responsibilities

• Supervise a group of call center associates on a day-to-day basis.
• Coach and motivate team members to meet KPIs on a weekly basis.
• Identify performance issues and implement corrective actions up to termination.
• Ensure service levels and financial KPIs are delivered as contracted.
• Communicate expectations and provide timely updates to the team.
• Lead team meetings and organize team activities; stay current on policies.

Skills

Coaching

Communication

Leadership

Team mentoring

Education

Associate's degree

Job description

Concentrix Corporation in Angeles City, Philippines, is seeking a Team Leader, Operations to supervise a group of call center associates and drive performance against KPIs. The role emphasizes coaching, motivation, attendance monitoring, and escalated-call handling when needed.

The successful candidate will guide the team through coaching, organize regular team meetings, and ensure adherence to policies while maintaining service quality and timely communication with stakeholders.