Operations Supervisor / Team Lead

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A staffing solutions company in Cebu City is looking for an Operations Supervisor / Team Lead to manage the team's daily operations. The ideal candidate will have at least 2+ years of experience in a similar role and a track record of managing operations in a voice environment. Candidates should be prepared to start immediately and have completed at least 2 years in college. This position offers the opportunity to work in a dynamic environment with shifting schedules.

Qualifications

• Minimum of 2+ years of experience in a leadership role.
• Experience managing voice operations in an international setting.
• Availability to start immediately preferred.

Responsibilities

• Oversee daily operations of the team.
• Manage and lead production agents in a voice environment.
• Ensure team productivity and quality metrics are met.

Skills

Team management

Operations oversight

Customer service experience

Education

At least 2 years in college

Job description

About the job Operations Supervisor / Team Lead

Job Title: Team Lead

Shift Schedule: Shifting Schedules (24x7 ops)

Requirement:

• Finished at least 2 years in college without back subject/s
• At least 2+ years of experience as an Operations Team Lead / Operations Survisor / Assistant Managerin any LOBs (preferably in sales orretail domain)
• Experiencemanaging team operations/production agents doing voice work (international account)
• Preferably available to start immediately