OPERATIONS SUPERVISOR – RETAIL BANKING

RSD Human Resource Management Consultancy; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

RSD Human Resource Management Consultancy in Cebu IT Park, Cebu City, Philippines, is seeking an Operations Supervisor – Retail Banking. The role targets mid-senior professionals with Retail Banking experience and a background in supervising BPO teams.

You will lead frontline operations and drive performance in AHT and CSAT. This full-time on-site position emphasizes delivering excellent customer service, coaching staff, and coordinating initiatives across banking products.

Qualifications

• Retail Banking experience preferred; applicants from other lines of business are considered.
• Must have BPO experience as a supervisor or SME.
• Experience driving AHT and CSAT metrics.

Skills

BPO experience as supervisor

AHT management

CSAT improvement

Job description

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2. Retail Banking experience is PREFERRED; please still endorse candidates from other LOBs

3. Should not have outstanding financial obligations (e.g., delinquent loans, credit card payments).

4. Must have BPO experience as a supervisor or SME

6. Experience driving AHT and CSAT.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Human Resources Services

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Operations Supervisor – Retail Banking | Cebu IT Park