OPERATIONS SUPERVISOR - OUTBOUND

DHL Express (Philippines) Corporation; Mimaropa; On-site; PHP 380,000 - 700,000; Full time

Job summary

DHL Supply Chain in the Philippines is seeking an experienced operations supervisor to lead, train, and motivate staff, coordinating workflows to optimize productivity while upholding safety and quality standards across logistics operations.

The ideal candidate holds a 4-year college degree, may have OSHA or Lean Six Sigma certification, and has prior experience in supervision or management in manufacturing, logistics, or retail. Strong leadership and communication are essential.

Qualifications

• 4-year college degree required
• OSHA safety certification and Lean Six Sigma are advantageous
• Prior experience in operations, supervision, or management roles; industry-specific experience preferred

Responsibilities

• Manage, train, and motivate staff to achieve operational goals.
• Workflow management: plan and coordinate operations to optimize productivity.
• Quality control: monitor processes to ensure compliance with standards.
• Safety compliance: ensure adherence to safety policies and maintain a safe environment.
• Performance monitoring: track metrics and implement improvements.
• Communication: liaise between management and staff; convey information effectively.
• Problem-solving: address operational issues promptly to minimize disruptions.
• Inventory and supply management: oversee inventory and ordering of supplies.
• Reporting: prepare reports on operations, productivity, and safety for upper management.
• Customer service: ensure customer satisfaction through efficient service delivery.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Safety knowledge

MS Office

Operations software

Education

Bachelor’s degree

OSHA safety certification

Lean Six Sigma

Tools

Operations management software

Job description

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

• Managing, training, and motivating staff to achieve operational goals.
• Workflow Management: Planning and coordinating operations to optimize productivity and resources.
• Quality Control: Monitoring processes to ensure compliance with company standards and regulations.
• Safety Compliance: Ensuring adherence to safety policies and procedures to maintain a safe work environment.
• Performance Monitoring: Tracking performance metrics and implementing improvements as needed.
• Communication: Acting as a liaison between management and staff, conveying information effectively.
• Problem-Solving: Addressing operational issues promptly to minimize disruptions.
• Inventory and Supply Management: Overseeing inventory levels and ordering supplies as necessary.
• Reporting: Preparing reports on operations, productivity, and safety for upper management.
• Customer Service: Ensuring customer satisfaction through efficient service delivery.

Requirements

• 4 years College graduate Bachelor’s degree in any course
• Relevant certifications (e.g., OSHA safety certification, Lean Six Sigma) can be advantageous.
• Prior experience in operations, supervision, or management roles.
  Industry-specific experience may be required (e.g., manufacturing, logistics, retail).

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Organizational and time-management skills.
• Knowledge of safety regulations and compliance standards.
• Proficiency in MS Office and operations management software.

Other Attributes:

• Ability to work under pressure and handle multiple priorities.
• Attention to detail and strong analytical skills.
• Adaptability and willingness to learn new processes.