Operations Supervisor (ECommerce)

Anta International; Taguig; On-site; PHP 180,000 - 240,000; Full time

Job summary

Anta International is seeking a role to oversee the end-to-end e-commerce lifecycle, manage order fulfillment, maintain the product catalog, and ensure the digital storefront remains functional and brand-aligned.

You will collaborate with warehouse, IT, design, and marketing teams to optimize performance, monitor metrics, address issues, and drive growth. This position also requires staying updated with e-commerce trends to propose platform enhancements.

Responsibilities

• Oversee end-to-end e-commerce lifecycle including order fulfillment and catalog maintenance.
• Collaborate with warehouse, IT, design and marketing teams to ensure brand-aligned storefront and smooth operations.
• Monitor performance metrics (traffic, conversions, sales) and generate insights to optimize processes.

Job description

This role focuses on overseeing the end-to-end e-commerce lifecycle by managing order fulfillment, maintaining an accurate and engaging product catalog, and ensuring the digital storefront remains functional and brand aligned. Additionally, the position involves analyzing performance metrics and collaborating with cross-functional teams to optimize platform security and drive overall business growth.

Order Management:

• Monitor and manage online orders, ensuring timely processing, shipping, and delivery to customers.
• Collaborate with the warehouse and fulfillment teams to maintain accurate inventory levels and manage order fulfillment efficiently.
• Address and resolve any order-related issues or customer inquiries promptly and professionally.
• Update and maintain the product catalog on the e-commerce platform, including product descriptions, images, pricing, and availability.
• Ensure that product information is accurate, up-to-date, and presented in an engaging manner to drive sales and conversions.

Digital Storefront Maintenance:

• Work closely with the web development and design teams to oversee website/storefront updates, ensuring a seamless user experience and adherence to brand guidelines
• Conduct regular audits to identify and fix any website issues, such as broken links or loading errors.

Analytics and Reporting:

• Monitor and analyze key performance metrics, such as website traffic, conversion rates, and sales figures.
• Generate regular reports on e-commerce performance and present actionable insights to optimize operations and drive business growth.

E-commerce Platform Maintenance:

• Collaborate with the IT team and e-commerce platform providers to maintain the platform's functionality, security, and performance.
• Stay updated with the latest e-commerce trends and technologies to propose enhancements to the existing platform.

Others

Other works that may assigned by direct supervisor time to time.