Operations Supervisor – Dialysis Center

Maxipro Corp. Consultancy, Inc.; San Juan; On-site; PHP 391,000 - 614,000; Full time

Job summary

Maxipro Corp. Consultancy, Inc.

is seeking an Operations Supervisor to oversee the day-to-day operations of our dialysis center, ensuring efficient workflow, high-quality patient service, proper staffing, and compliance with company policies and healthcare standards. The ideal candidate will have an HRM/HR management or operations background and 2–4 years of supervisory experience, with strong people-management and organizational skills to lead staff, schedule, and reporting activities while

Qualifications

• Bachelor's degree in HR Management, Business Administration, Hospitality Management, Operations Management or related field.
• 2–4 years of supervisory or management experience in HR, operations, healthcare, hospitality, or service-oriented orgs.
• Experience in HR management, employee relations, recruitment, scheduling, and staff supervision is an advantage.

Responsibilities

• Oversee daily operations of the dialysis center and coordinate between clinical, administrative, and support staff.
• Manage staff schedules, attendance, manpower requirements, and daily work assignments.
• Monitor employee performance, adherence to policies, and productivity.
• Coordinate with HR on recruitment, onboarding, training, and performance management.
• Ensure staff follow procedures, policies, and patient service standards.

Skills

Supervisory experience

People management

Organizational skills

Communication skills

Education

Bachelor's degree in Human Resource Management

Tools

Microsoft Office

Reporting tools

Job description

Job Summary

The Operations Supervisor is responsible for overseeing the day-to-day operations of the dialysis center, ensuring efficient workflow, quality patient service, proper staffing, and compliance with company policies and healthcare standards. The role is ideal for a candidate with a background in Human Resources Management, Hospitality/Restaurant Management, Business Administration, or Operations Management, with strong supervisory and people-management skills.

Key Responsibilities

• Supervise the daily operations of the dialysis center and ensure smooth coordination among clinical, administrative, and support personnel.

• Manage staff schedules, attendance, manpower requirements, and daily work assignments.

• Monitor employee performance, discipline, productivity, and compliance with company policies.

• Coordinate with the HR department regarding recruitment, onboarding, training, employee concerns, and performance management.

• Ensure that staff follow established operating procedures, workplace policies, and patient service standards.

• Monitor the cleanliness, orderliness, safety, and overall readiness of the facility.

• Assist in resolving patient, employee, and operational concerns promptly and professionally.

• Monitor supplies, equipment, administrative requirements, and other operational needs.

• Prepare and submit operational reports, attendance reports, incident reports, and other required documentation.

• Coordinate with the Center Head, Medical Director, Head Nurse, and other department heads regarding operational concerns.

• Help implement programs and procedures that improve workflow, employee performance, and patient experience.

• Ensure proper documentation and compliance with applicable company and healthcare requirements.

• Conduct regular staff meetings and provide guidance and coaching to employees.

• Perform other operational and administrative duties as assigned.

Qualifications

• Bachelor's degree in Human Resource Management, Business Administration, Hospitality Management, Operations Management, or a related field.

• Preferably with 2–4 years of supervisory or management experience, particularly in HR, operations, healthcare, hospitality, or service-oriented organizations.

• Experience in HR management, employee relations, recruitment, scheduling, and staff supervision is an advantage.

• Strong organizational, leadership, problem-solving, and communication skills.

• Able to handle employee and patient concerns professionally.

• Proficient in Microsoft Office and basic reporting/documentation.

• With ACLS and BLS training certification.

• Willing to work in a healthcare environment and work from Mondays to Saturdays.

Preferred Candidate Profile

The preferred candidate has an HRM/HR management background combined with strong operations and people-management experience. Experience managing staff, schedules, employee concerns, and day-to-day operations in a service-oriented environment is highly desirable.