Operations Supervisor (AR Collections)

Tenet Healthcare; Quezon City; On-site; PHP 420,000 - 720,000; Full time

Job summary

Tenet Healthcare in Philippines seeks a supervisory leader for healthcare accounts receivable. You will oversee cash posting staff, both onsite and remote, hire/train teams, and ensure timely collections while meeting regulatory requirements.

Responsibilities include reporting with Operations Manager, mentoring staff, and driving process improvements to reduce aging A/R and optimize payer interactions. Strong leadership and communication are essential.

Qualifications

• Advanced knowledge of healthcare A/R and payer rules.
• Proficiency with UB-04, EOB interpretation, CPT and ICD-9 codes.
• Strong leadership and organizational abilities.
• Excellent written and verbal communication skills.
• Ability to train and coach staff and improve processes.

Responsibilities

• Supervises day-to-day cash posting staff onsite and for telecommuters.
• Hires, trains, schedules staff and monitors performance.
• Maintains a motivating work environment to grow subordinates.
• Works with Operations Manager on reporting and volume strategy.
• Manages aging of accounts receivable and payment resolution issues.
• Ensures compliance with laws, HIPAA, and payer regulations.
• Addresses issues and escalates as needed.

Skills

Healthcare A/R

A/R aging analysis

Leadership

Staff training

Team management

HIPAA compliance

Communication skills

CPT ICD-9 codes

UB-04 interpretation

Job description

Supervises and leads the day-today activities of cash posting staff; both onsite and telecommuters, Hires, trains, schedules, monitors staff including the performance evaluation process. Effectively maintains a work environment which stimulates and motivates the growth of subordinates. Interacts with internal and external resources at multiple levels.

Responsibilities and Duties .

• Works closely with Operations Manager on day-to-day task
• Assists Operations Manager in reporting and strategizing volume/inventory
• Trains and mentors Level 3a and 3b
• Ensures compliance with state and federal laws and regulations.
• Maintains a thorough understanding of health insurance and government programs, where necessary.
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
• Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
• Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards.
• Manages desk assignments to meet employee productivity and collection efforts across all client facilities.
• Conducts interviews, hires, and trains employees
• Determines rewards and disciplinary actions required for employees based on performance
• Addresses complaints received and resolves problems or escalated issues

Knowledge, Skills, and Abilities

• Advanced knowledge of healthcare A/R
• Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
• Advanced writing skills
• Ability to provide advanced customer service
• Ability to plan and implement process improvements
• Ability to train and coach staff
• Ability to multi-task
• Strong leadership and organizational skills
• Proficient in building a strong team to meet performance goals
• Very good written and verbal communication skills
• Strong interpersonal skills

Required and Preferred Qualifications

• 2-3 years of experience preferred; Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes; Supervisory experience or demonstrated leadership.
• Amenable to work onsite in Bridgetowne, Quezon City