Deputy Manager - Collections Analyst

Optum; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum is seeking a senior leader to drive multiple Financial Clearance teams within the Healthcare Revenue Cycle Management space. This on-site role focuses on achieving operational, financial, and client objectives while managing supervisors, SMEs, and frontline leaders.

You will oversee insurance verification, prior authorization, and patient access operations, while mentoring talent and leading continuous improvement projects to elevate productivity and customer experience.

Qualifications

• Minimum 7 years in Healthcare Revenue Cycle Management (RCM) or healthcare account experience.
• Minimum 3 years of operations leadership experience.
• Proven experience managing Supervisors, SMEs, and multiple operational teams.

Responsibilities

• Lead multiple Financial Clearance teams to achieve operational, financial, and client objectives.
• Manage Supervisors, SMEs, and frontline leaders to ensure high team performance and accountability.
• Drive operational excellence through workforce planning, performance management, and process optimization.
• Build and maintain strong client relationships, acting as a key point of contact for operational discussions and escalations.
• Oversee Financial Clearance functions including insurance verification, prior authorization, and patient access operations.

Skills

Prior Authorization

Patient Access

Revenue Cycle Management

Operational performance metrics

Analytical thinking

Stakeholder management

Leadership & people development

Process improvement

Job description

Key Responsibilities

• Lead multiple Financial Clearance teams to achieve operational, financial, and client objectives.
• Manage Supervisors, SMEs, and frontline leaders to ensure high team performance and accountability.
• Drive operational excellence through workforce planning, performance management, and process optimization.
• Build and maintain strong client relationships, acting as a key point of contact for operational discussions and escalations.
• Oversee Financial Clearance functions including insurance verification, prior authorization, and patient access operations.
• Monitor and analyze operational, financial, and client performance metrics to identify improvement opportunities.
• Ensure adherence to healthcare regulations, payer requirements, organizational policies, and compliance standards.
• Lead talent development initiatives, including coaching, succession planning, and leadership development programs.
• Champion continuous improvement projects to enhance productivity, quality, and customer experience.
• Collaborate with cross-functional stakeholders to drive business goals and strategic initiatives.

Qualifications

Required Experience

• Minimum 7 years of Healthcare Revenue Cycle Management (RCM) experience or healthcare account experience.
• Minimum 3 years of operations leadership experience.
• Proven experience managing Supervisors, SMEs, and multiple operational teams.
• Willing to work on-site in Quezon City, Makati, Alabang, Cebu or Davao.

Required Knowledge & Skills

• Strong understanding of:
• Prior Authorization
• Patient Access Operations
• Revenue Cycle Management
• Experience managing operational and client performance metrics.
• Advanced analytical, problem-solving, and decision-making skills.
• Strong stakeholder and client relationship management capabilities.
• Excellent leadership, communication, and people development skills.
• Demonstrated experience leading process improvement and transformation initiatives.

WHAT WE OFFER:

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Sick Leave Conversion
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

Who we are:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.