Operations Supervisor

Manulife Financial; Philippines; Hybrid; PHP 500,000 - 800,000; Full time

Job summary

Manulife Financial is seeking an Operations Supervisor to lead the Insurance Operations team at MBPS in a hybrid setting. You will oversee daily staff activities, prioritize tasks, and ensure efficient workflow management to deliver high service levels.

The role emphasizes staff development, performance reviews, and collaboration with Compliance and other departments to maintain process accuracy and effectiveness. Join a global, inclusive organization with strong career growth opportunities.

Qualifications

• Disciplined and able to carry out assigned responsibilities with minimal supervision.
• Possess a global perspective on the business and impacts to other business units.
• Collaborates effectively and accountably with stakeholders when making exceptions, including Compliance and other departments.
• Bachelor's degree preferred, but candidates with a high school diploma or equivalent are welcome to apply.

Responsibilities

• Effectively manage daily team operations, address issues affecting service levels, and create action plans to mitigate risks.
• Assist in coordinating team resources, monitor activities, and handle workforce tasks, including scheduling and compliance.
• Conduct performance reviews, provide feedback, address employee issues, and identify training needs for development.
• Share information to improve standards and procedures and handle escalated issues within the team.
• Regularly discuss feedback and updates with the team, and conduct meetings to discuss policies and processes.
• Lead team projects to meet objectives and assume accountability for critical issues.
• Provide leadership, motivation, and coaching to build a high-performing team aligned with business strategies.

Skills

Excellent verbal and written com

Independence & mentoring

Attention to detail

Global stakeholder collaboration

Education

Bachelor's degree preferred / alt edu

Tools

AWD

ManuConnect

Job description

We are seeking an Operations Supervisor to join our Insurance Operation team at MBPS. In this role, you will oversee daily staff activities, prioritize tasks, and ensure efficient workflow management. Key responsibilities include managing and developing the team to maintain high service quality, supporting team-level project initiatives, and reviewing departmental procedures for accuracy and effectiveness.

Position Responsibilities:

• Effectively manage daily team operations, address issues affecting service levels, and create action plans to mitigate risks.
• Assist in coordinating team resources, monitor activities, and handle workforce tasks, including scheduling and compliance.
• Conduct performance reviews, provide feedback, address employee issues, and identify training needs for strategic development.
• Share information to improve standards and procedures and handle escalated issues within the team.
• Regularly discuss feedback and updates with the team, and conduct meetings to discuss policies and processes.
• Lead team projects to meet objectives and assume accountability for critical issues.
• Provide leadership, motivation, and coaching to build a high-performing team aligned with business strategies.

Required Qualifications:

• Candidate is required to meet the internal application eligibility requirements before proceeding.
• Disciplined and able to carry out assigned responsibilities with minimal supervision
• Possess a global perspective on the business and impacts to other business units
• Collaborates effectively and accountably with stakeholders when making exceptions, including Compliance, other departments and individuals who are potentially impacted.
• Bachelor's degree preferred, but candidates with a high school diploma, senior high, vocational course, or at least 1 year completed in a Bachelor's program are welcome to apply.

Preferred Qualifications:

• Familiarity with CDN Group Benefits systems such as AWD, ManuConnect etc.
• Strong preference for candidates who have completed leadership training or preparatory programs
• Strong attention to detail and organizational skills.
• Ability to work independently and mentor others.
• Excellent verbal and written communication skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Working Arrangement

混合式