Operations Standardization & Optimization Lead

JLL; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JLL in the Philippines seeks a senior transformation lead to drive account operations optimization across Work Dynamic accounts. You will standardize processes, roll out SOPs, and develop measurement tools to track performance.

With extensive facilities management experience, you will partner with global teams to ensure consistent, data-driven improvements and effective change management across regions.

Qualifications

• Progressive experience in facilities management or related operational technology disciplines.
• Demonstrated digital authority across technologies and platforms.
• Experience in matrix/shared services environments with cross-functional influence.

Responsibilities

• Lead initiatives to improve account operations and optimization across Work Dynamic accounts.
• Standardize processes and ways of working across regions with global consistency.
• Collaborate with global team to design and roll out SOPs and playbooks.
• Develop tools to measure operational performance and drive efficiency.
• Define success metrics and drive initiative execution to completion.
• Engage stakeholders across accounts and regions throughout initiatives.
• Train teams on standard tools and processes and monitor adoption.
• Lead change management and communicate progress to leadership.

Skills

Digital transformation leadership

Facilities management expertise

Matrix organization experience

Data governance knowledge

Education

Bachelor's degree in Business Administration or related field

Tools

Corrigo

CARR

Azara

MS Office (Project, PowerPoint, Excel)

Job description

Role Purpose

This position will lead the initiatives that improve account operations and optimization across the Work Dynamic accounts the WPM Transformation team supports. The role will also standardize how our teams work, establishing consistent processes, tools, and ways of working that our global team will follow. Working in partnership with the WPM Transformation Leadership team, this role will turn strategy into execution, define how success is measured, and deliver time-sensitive initiatives that strengthen operational performance for our team and for our accounts.

What this job involves

• Lead initiatives that improve account operations and optimization across the accounts the WPM Transformation team supports.
• Standardize operational processes and ways of working across accounts, regions, and our global team, with global consistency as the standard.
• Partner with the global team to design, document, and roll out standard processes, SOPs, and playbooks that account teams in every region can adopt.
• Develop tools and processes that help our teams measure account operational performance and use digital technology to drive improvement and efficiency.
• Define success measures for each initiative and each standard, including adoption and operational outcomes.
• Plan, implement, and drive each initiative to completion.
• Engage stakeholders across accounts, regions, and central functions throughout each initiative.
• Train account and regional teams on the standard tools and processes.
• Review the results of each initiative and the adoption of each standard, and refine the approach based on what the data shows.
• Lead communication and change management for all parties and stakeholders.
• Collaborate with the WPM Transformation Leadership team to set priorities for operations, optimization, and standardization.
• Complete other project/program requested by manager.

Required Qualifications

Experience

• Minimum 10 years of progressive experience in facilities management, IFM operations, CMMS/IWMS technology administration, or a closely related operational technology discipline.
• Demonstrated track record as a recognized digital technical authority in various technologies. Corrigo or comparable work order management and facilities technology platforms, with broad working knowledge of adjacent FM disciplines including operations management, procurement, and maintenance planning.
• Experience operating in a matrix or shared services environment with influence across functions without direct authority.

Education

• Bachelor's degree in Business Administration, Information Technology, Facilities Management, Operations Management, or a related field preferred.
• Equivalent combination of education and directly applicable professional experience will be considered.

Technical Competencies

• Demonstrated strong technology experience in various systems/technologies.
• Strong knowledge and aptitude on AI.
• Expert technology and system, highly proficient in MS Office (Project, Power Point, Excel).
• Expert-level knowledge, and ability to quickly learn JLL's various technologies. Including, but not limited to, Workplace OS, Corrigo, CARR, Azara.
• Strong understanding of data governance frameworks, process compliance standards, and risk assessment methodologies in an FM/IFM context.
• Experience with change management and process standardization.
• Ability to produce high-quality written deliverables: SOPs, requirements documents, governance policies, and training materials.

Preferred Qualifications

• Experience supporting WPM or IFM transformation programs at scale within JLL or a comparable global services organization.
• Familiarity with JLL's WPM service delivery model, account structure, and governance framework.
• Background in IFM/Operations, sourcing & procurement, or maintenance planning/scheduling - providing grounded understanding of technician and account operations workflows.
• Demonstrated process orientation and data-driven skill set, including experience standardizing processes across teams or regions.
• Possess strong written, verbal and people skills and can impact the quality, efficiency, and effectiveness of the team and accounts.
• Prior experience collaborating with global peers or operating in a regional/global role within a complex multi-country organization.
• Curious mind to become an expert in all JLL technologies. Also curious to understand team/JLL process, find gaps and opportunities, d