Operations Specialist - Multilingual Verifications (Vietnamese)

LM Wind Power / GE; Philippines; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Benefits

Free mental health consultation

Hybrid work set up

Professional development opportunities

Generous Paid Time Off Program

Volunteer Time Off (VTO) Policy

Global Employee Assistance Program (EAP)

Job summary

LM Wind Power / GE is looking for a Vietnamese Operations Specialist based in the Philippines. The successful candidate will conduct thorough verification of candidate information while ensuring adherence to agreed Service Level Agreements.

This role requires fluency in Vietnamese and English, alongside at least 1 year of corporate experience. Benefits include a competitive salary package, HMO, hybrid work setup, and professional development opportunities.

Qualifications

• Bachelor's degree, but open to undergraduates with relevant experience.
• Fluent in Vietnamese and English (verbal and written) – a key requirement.
• At least 1 year of experience in a corporate environment (BPO experience preferred).

Responsibilities

• Conduct accurate verification of candidate information with various institutions.
• Ensure all verification attempts are completed correctly and documented.
• Perform candidate chasing attempts professionally to obtain required documents.

Skills

Fluent in Vietnamese

Fluent in English

Proficient in basic computer applications

Education

Bachelor's degree or relevant experience

Job description

Vietnamese Operations Specialist

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. We empower organizations to modernize their hiring and onboarding processes on a global scale.

What You’ll Do

A successful Operations Specialist will conduct accurate and timely verification of candidate information with various institutions and entities, ensuring all activities are completed within the agreed Service Level Agreement (SLA).

Responsibilities

• Initiate background checks in the GCM pool within 24–48 hours from check order date.
• Conduct verification of candidate information with accuracy and integrity—via email, phone calls, forms, or official channels.
• Ensure all verification attempts are completed correctly and documented fully.
• Upload all required documentation associated with the verification process.
• Complete verification requirements, close off checks, and update the system in a timely manner.
• Raise insufficiencies or missing information as soon as they are identified.
• Perform candidate chasing attempts professionally to obtain required documents and complete the Candidate Data Entry process.
• Maintain respectful and professional communication with HR, supervisors, schools, and professional POCs.
• Handle confidential information with utmost care and discretion.
• Update contact cards and system notes based on information gathered during the verification process.

Qualifications

• Bachelor’s degree, but open to undergraduates with relevant experience.
• Fluent in Vietnamese and English (verbal and written) – a key requirement.
• Currently residing within Metro Manila or nearby areas and must be residing in the Philippines.
• At least 1 year of experience in a corporate environment (BPO experience preferred).
• Valid NBI clearance required for this role.

Preferred Skills

• Proficient in basic computer applications (Microsoft Office, web browsers).
• Amenable to working on night shift or shifting schedules.
• Experience with inbound calls is recommended but not required.

Benefits

• Competitive Salary Package
• HMO Benefits
• Free mental health consultation
• Hybrid work set up
• Professional development opportunities such as award‑winning SOAR program
• Generous Paid Time Off Program
• Volunteer Time Off (VTO) Policy
• Global Employee Assistance Program (EAP)

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.