Operations Specialist – Customer Experience & Escalations

Tarro; Lapu-Lapu; On-site; PHP 360,000 - 600,000; Full time

Job summary

Tarro is seeking an Operations Specialist to join our growing support team. You will primarily handle inbound customer calls, while your real value lies in what you observe, surface, and elevate to improve the client experience across our CRS and restaurant partners.

Fluent English, strong listening skills, and proactive ownership are essential as you identify patterns, escalate when needed, and write clear, contextual summaries for cross-functional teams.

Qualifications

• Fluent English with clear, confident communication.
• Excellent listening and comprehension skills.
• High initiative and ownership of client experience.
• Detail-oriented with ability to summarize calls under pressure.
• Capable of identifying patterns across customer interactions.

Responsibilities

• Handle inbound customer calls with professionalism as a senior floor agent.
• Identify signals that require escalation beyond the call.
• Contact clients for confirmations to keep calls moving.
• Escalate with context to Client Success Managers or cross-functional teams.
• Analyze end-to-end data to surface actionable patterns for leadership.

Skills

English fluency

Active listening

Initiative

Attention to detail

Ownership of customer experience

Tools

CRM Software

Job description

Tarro is seeking an Operations Specialist to join our growing support team. You will primarily handle inbound customer calls, while your real value lies in what you observe, surface, and elevate to improve the client experience across our CRS and restaurant partners.

Fluent English, strong listening skills, and proactive ownership are essential as you identify patterns, escalate when needed, and write clear, contextual summaries for cross-functional teams.