Business Operations Manager – Electrical Company | WFH

SourceU; Metro Manila; Remote; PHP 3,073,000 - 4,829,000; Full time

Job summary

SourceU is seeking a Virtual Business Operations Manager to support an Australian electrical company owner and oversee daily admin and operational coordination from home.

This senior role requires a professional background in banking, finance or insurance, strong English communication, and experience managing calendars, follow-ups, invoicing and customer relations. Remote, full-time with Australian business hours.

Qualifications

• Professional experience in banking, finance or insurance is essential.
• Experience as an Executive Assistant, Operations Coordinator, or similar roles is advantageous.
• Experience supporting a CEO, senior executive or business owner.
• Strong written and verbal English communication skills.
• Confident with phone calls with customers and clients.
• Experience in customer service, client relationship management or account management.
• Excellent organisational skills and attention to detail.
• Able to manage priorities and follow up on outstanding tasks.
• Proficient in Microsoft 365 or Google Workspace.
• Willingness to work full-time Australian business hours.

Responsibilities

• Manage the Business Owner's calendar, inbox, meetings and follow-ups.
• Handle customer enquiries through phone calls and emails, ensuring timely responses.
• Make outbound calls to customers to follow up on enquiries, quotations, appointments and outstanding matters.
• Coordinate customer enquiries, quotations, job bookings and scheduling.
• Maintain positive customer relationships and provide regular updates on job progress.
• Liaise with field supervisors and electricians regarding job progress and documentation.
• Maintain accurate CRM and job management records.
• Track jobs from enquiry through completion, invoicing and payment.
• Prepare approved quotes and invoices and follow up payments by phone or email.
• Monitor expenses, supplier invoices, purchase orders and accounts receivable.
• Prepare daily updates and weekly operational reports.
• Maintain task trackers, deadlines and team accountability dashboards.
• Assist with recruitment, onboarding and staff documentation.
• Develop procedures and identify opportunities to improve and automate workflows.

Skills

Banking/Finance/Insurance experience

Executive support

Customer communication

Scheduling and calendar management

Invoicing and billing

CRM familiarity

Microsoft 365/Google Workspace

Tools

CRM software

Microsoft 365

Google Workspace

Job description

Business Operations Manager - Electrical Company | WFH

We are looking for an experienced and highly organised Virtual Business Operations Manager to support the owner of an Australian electrical company and oversee day-to-day business administration and operational coordination.

This is a senior-level position requiring someone with a professional background in banking, finance or insurance. Previous experience in at least one of these industries is mandatory.

The successful candidate must also be confident communicating directly with customers over the phone, following up on enquiries and quotations, and maintaining positive customer relationships.

Key Responsibilities

Manage the Business Owner's calendar, inbox, meetings and follow-ups.

Handle customer enquiries through phone calls and emails, ensuring timely and professional responses.

Make outbound calls to customers and clients to follow up on enquiries, quotations, appointments and outstanding matters.

Coordinate customer enquiries, quotations, job bookings and scheduling.

Maintain positive customer relationships and provide regular updates on job progress and scheduling.

Liaise with field supervisors and electricians regarding job progress and documentation.

Maintain accurate CRM and job management records.

Track jobs from enquiry through completion, invoicing and payment.

Prepare approved quotes and invoices and follow up outstanding payments through phone calls and emails.

Monitor expenses, supplier invoices, purchase orders and accounts receivable.

Prepare daily updates and weekly operational reports.

Maintain task trackers, deadlines and team accountability dashboards.

Assist with recruitment, onboarding and staff documentation.

Develop procedures and identify opportunities to improve and automate workflows.

Mandatory Skills and Experience

Professional experience in banking, finance or insurance is essential.

Previous experience as an Executive Assistant, Operations Coordinator, Business Support Officer or similar.

Experience supporting a CEO, senior executive or business owner.

Strong written and verbal English communication skills.

Confident making and receiving phone calls with customers and clients.

Previous experience in customer service, client relationship management or account management.

Comfortable handling customer enquiries, follow-ups and resolving customer concerns.

Excellent organisational skills and attention to detail.

Comfortable handling financial administration, spreadsheets, invoices and business reports.

Ability to independently manage priorities and follow up outstanding responsibilities.

Confident communicating with customers, suppliers and internal teams.

Proficiency in Microsoft 365 or Google Workspace.

Willingness to work full-time Australian business hours.

Highly Advantageous:

Experience supporting Australian businesses.

Familiarity with Xero, QuickBooks, ServiceM8 or simPRO.

Experience coordinating remote teams and business operations.

Previous experience handling outbound customer calls and quotation follow-ups.