Operations Quality & Compliance Specialist

Acquire Intelligence; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Acquire Intelligence is seeking a Quality & Compliance Support - Operations to safeguard standards across Student Experience Operations, audits and regulatory requirements. The role supports QA reviews, records management, and corrective actions to ensure service continuity.

You will work with the Compliance Manager and cross-functional teams to perform audits, track findings, and help implement improvements while maintaining confidentiality. A focus on accuracy and collaboration is essential.

Qualifications

• Experience in QA, compliance, auditing, or related operations.
• Familiarity with RTO processes and student services.
• Ability to document findings and corrective actions.
• Strong analytical and data-driven approach.
• Excellent written and verbal communication.

Responsibilities

• Conduct regular quality and compliance reviews across relevant activities.
• Identify errors, gaps, risks and non-compliance.
• Escalate significant issues to operational leaders.
• Maintain audit-ready records and supporting evidence.
• Support audit preparation and action tracking.
• Collaborate with cross-functional teams to improve processes.
• Monitor service levels and operational quality.

Skills

Quality assurance

Auditing

RTO operations

Regulatory knowledge

Analytical thinking

Communication skills

Tools

Salesforce

JobReady

Excel

Word

Outlook

Job description

Acquire Intelligence is seeking a Quality & Compliance Support - Operations to safeguard standards across Student Experience Operations, audits and regulatory requirements. The role supports QA reviews, records management, and corrective actions to ensure service continuity.

You will work with the Compliance Manager and cross-functional teams to perform audits, track findings, and help implement improvements while maintaining confidentiality. A focus on accuracy and collaboration is essential.