Operations Processing Senior Associate

NTT DATA, Inc.; Hinoba-an; On-site; PHP 350,000 - 550,000; Full time

Job summary

NTT DATA, Inc. in the Philippines is seeking a BPO F & A Operations Processing Senior Associate. The role focuses on proactive IT service desk support for end users, handling first/second level incidents and service requests with a focus on timely, effective solutions.

The ideal candidate will be proficient with the ServiceNow platform, possess strong troubleshooting skills, and maintain high customer satisfaction through professional, timely responses and clear communication.

Job description

BPO F & A Operations Processing Senior Associate

Proactive Service Desk Analyst to provide first/second -level IT support to end users by handling incidents, service requests, and technical issues. The ideal candidate will have experience using the ServiceNow platform, strong troubleshooting skills, and the ability to deliver timely and effective solutions while maintaining high levels of customer satisfaction.