Operations Onboarding & Training Lead

WHR Global Consulting; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

WHR Global Consulting is seeking an Onboarding and Training Lead to map, develop and manage our onboarding and training programs, ensuring new hires are prepared for success in their roles. This role will build training processes, facilitate onboarding, assess readiness, and support a smooth transition to Operations.

The ideal candidate has 5+ years in training, onboarding, and L&D, with strong facilitation, communication and project management skills.

Qualifications

• 5+ years in training, onboarding, L&D, sales support, or contact center environments.
• Strong facilitation, coaching, presentation, and communication skills.
• Experience managing operational onboarding, training delivery, performance coaching, and readiness assessments.
• Proven ability to develop training programs, learning materials, SOPs, and operational documentation.
• Strong organizational and project management skills.
• Proficiency in Google Workspace, CRM systems, LMS platforms, and training documentation tools.
• Willing to work onsite during US EST business hours.
• Experience in BPO, sales, healthcare staffing, or high-growth startups.
• Familiarity with adult learning principles, instructional design, and training methodologies.
• Experience building onboarding and training functions from scratch.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience managing training metrics, quality standards, and employee performance evaluations.

Responsibilities

• Develop and execute the company''s PH''s operational onboarding and training strategy.
• Design, build, and continuously improve onboarding frameworks, learning paths, and training programs.
• Create and maintain training materials, facilitator guides, SOPs, process documentation, and learning resources.
• Establish training standards, performance benchmarks, and readiness criteria across teams.
• Build scalable training processes that support the company''s growth objectives.
• Manage end-to-end operational onboarding for all new hires across supported business functions.
• Facilitate onboarding sessions and role-specific training programs.
• Handle recurring new hire classes and onboarding cohorts as hiring demands increase.
• Monitor employee progress and provide coaching, feedback, and developmental support.
• Conduct knowledge checks, assessments, and readiness evaluations prior to endorsement.
• Ensure employees meet established performance standards before being transitioned to Operations.
• Identify performance gaps and implement targeted coaching and development plans.
• Conduct refresher training, upskilling programs, and performance improvement initiatives.
• Support employees in developing communication, client management, sales engagement, and operational competencies.
• Partner with department leaders to align training initiatives with business goals and operational requirements.
• Collaborate with Operations leaders to ensure workforce readiness.
• Track onboarding completion, training attendance, certification results, and performance metrics.
• Provide recommendations to improve onboarding effectiveness, training quality, and retention.
• Support organizational initiatives related to QA, process improvement, knowledge management, and employee development.
• Serve as the primary point of contact for onboarding and training initiatives across the organization.

Skills

facilitation

communication

presentation

planning

Education

Bachelor's degree

Tools

Google Workspace

CRM systems

LMS platforms

training documentation tools

Job description

WHR Global Consulting is seeking an Onboarding and Training Lead to map, develop and manage our onboarding and training programs, ensuring new hires are prepared for success in their roles. This role will build training processes, facilitate onboarding, assess readiness, and support a smooth transition to Operations.

The ideal candidate has 5+ years in training, onboarding, and L&D, with strong facilitation, communication and project management skills.