Operations Manager - Travel

WNS Global Services, Inc.; Quezon City; On-site; PHP 446,000 - 725,000; Full time

Job summary

WNS Global Services, Inc. is seeking a travel operations supervisor with experience in managing a group of team leaders overseeing voice and chat agents.

The role focuses on performance management, client interactions, and ensuring adherence to corporate travel standards across air, hotel, car, and rail bookings, with 24x7 shift coverage. Join a leading BPM company delivering value across hospitality and tourism sectors.

Qualifications

• Ability/Experience of handling a group of Team Leaders handling voice/chat agents.
• Ability to handle daily interactions with clients related to performance and action plans.
• Understanding process KPIs and ability to drive performance.
• Experience of working with or for a Global Travel Management company (TMC).
• Working knowledge of GDS – Sabre, Amadeus, NDC knowledge.
• Understanding of Corporate travel nuances.
• Understanding of travel suppliers for Air, Hotel, Car and Rail bookings.
• Good verbal and written communication skills.
• Understand and abide by the importance of discipline, punctuality & protocol.
• Flexible with shifts – 24X7 Set up.

Skills

Team leadership

Client interactions

Performance management

Corporate travel knowledge

Communication skills

Discipline & punctuality

Shift flexibility

Global Travel Management experience

Tools

Sabre

Amadeus

NDC knowledge

Job description

What we're looking for

• Ability/Experience of handling a group of Team Leaders handling voice/chat agents

• Ability handle daily interactions with clients related to performance and action plans

• Understanding process KPIs ability to drive performance

• Experience of working with or for a Global Travel Management company (TMC)

• Working knowledge of GDS – Sabre, Amadeus, NDC knowledge.

• Understanding of Corporate travel nuances

• Understanding of travel suppliers for Air, Hotel, Car and Rail bookings

• Good verbal and written communication skills.

• Understand and abide by the importance of discipline, punctuality & protocol

• Flexible with shifts – 24X7 Set up

About us

WNS Global Services, Inc. is a leading business process management company offering a range of services to clients across multiple industries. With a strong presence in the Asia-Pacific region, we are committed to delivering exceptional value to our clients through innovative solutions, operational excellence and a dedicated workforce. Our mission is to empower businesses through intelligent, scalable and efficient process management services. We pride ourselves on our commitment to quality, customer satisfaction and continuous improvement. As part of our growing organization, you will have the opportunity to work with a dynamic team and contribute to our continued success in the hospitality and tourism sector.