Operations Manager - Travel

WNS Global Services, Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

WNS Global Services, Inc. is recruiting in the Philippines for a travel management support lead. The role focuses on managing a group of Team Leaders overseeing voice and chat agents and driving performance through KPIs and action plans.

You will engage with clients daily to discuss performance and ensure adherence to travel industry standards, including familiarity with GDS systems and supplier types. Strong communication is essential.

Qualifications

• Experience managing a group of Team Leaders handling voice/chat agents.
• Ability to drive performance through KPIs and action plans.
• Experience in Global Travel Management environment.
• Familiarity with travel suppliers (Air/Hotel/Car/Rail).
• Strong verbal and written communication; punctual and disciplined.

Responsibilities

• Oversee performance of a team of Team Leaders and agents.
• Interact with clients daily on performance and action plans.
• Utilize process KPIs to drive service improvements.
• Coordinate with travel suppliers and ensure compliance with standards.

Skills

Team Leaders management

Client performance reviews

Performance-driven

Excellent communication

Flexible with shifts

Tools

Sabre GDS

Amadeus GDS

NDC knowledge

Job description

What we're looking for

• Ability/Experience of handling a group of Team Leaders handling voice/chat agents

• Ability handle daily interactions with clients related to performance and action plans

• Understanding process KPIs ability to drive performance

• Experience of working with or for a Global Travel Management company (TMC)

• Working knowledge of GDS - Sabre, Amadeus, NDC knowledge.

• Understanding of Corporate travel nuances

• Understanding of travel suppliers for Air, Hotel, Car and Rail bookings

• Good verbal and written communication skills.

• Understand and abide by the importance of discipline, punctuality & protocol

• Flexible with shifts - 24X7 Set up

About us

WNS Global Services, Inc. is a leading business process management company offering a range of services to clients across multiple industries. With a strong presence in the Asia-Pacific region, we are committed to delivering exceptional value to our clients through innovative solutions, operational excellence and a dedicated workforce. Our mission is to empower businesses through intelligent, scalable and efficient process management services. We pride ourselves on our commitment to quality, customer satisfaction and continuous improvement. As part of our growing organization, you will have the opportunity to work with a dynamic team and contribute to our continued success in the hospitality and tourism sector.