Operations Manager

Lifenavi Limited; Makati; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Work place balance

Employee career growth

Good salary remuneration

Job summary

A leading BPO firm in Metro Manila is seeking an experienced Operations Manager to oversee its Content Moderation team. The successful candidate will have a strong background in Trust and Safety and will be responsible for leading a team to meet operational goals while ensuring a high standard of service quality. Candidates should have at least 2 years of management experience in a BPO environment and be capable of driving team performance with excellent communication skills.

Qualifications

• Minimum of 2 years’ experience as a Manager in a BPO environment.
• Strong background in Trust and Safety and/or Content Moderation.
• Proven leadership and people management skills.
• Excellent problem-solving, communication, and analytical skills.

Responsibilities

• Lead, coach, and manage a team of content moderation specialists.
• Monitor performance metrics and implement improvement plans.
• Ensure adherence to Trust and Safety policies.
• Collaborate with cross-functional teams for operational efficiency.
• Present operational reports to senior management.
• Implement process improvements to enhance team performance.
• Address escalations and provide solutions promptly.

Skills

BPO Operation Manager

Content moderation

Trust and safety

Job description

BPO, Trust and Safety and/or Content Moderation

Job type: full-time

Work style: work-from-office

Experience: 5-10-years

Nationality: philippines

Skills required: BPO Operation Manager | Content moderation | Trust and safety

Benefits: Work place balance | Employee career growth | Good salary remuneration

Job overview

We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

Key Responsibilities

• Lead, coach, and manage a team of content moderation specialists to meet operational goals.
• Monitor performance metrics, provide feedback, and implement improvement plans.
• Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
• Collaborate with cross-functional teams to optimize workflow and operational efficiency.
• Prepare and present operational reports and insights to senior management.
• Implement process improvements and drive initiatives to enhance team performance.
• Address escalations and provide solutions promptly.

Qualifications

• Minimum of 2 years’ experience as a Manager in a BPO environment (must)
• Strong background in Trust and Safety and/or Content Moderation (must)
• Proven leadership and people management skills.
• Excellent problem-solving, communication, and analytical skills.
• Can start immediately.
• Willing to work onsite Alabang.