Operations Manager - Product Data And Creative Design

iSupport Worldwide; Manila; On-site; PHP 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Fitness challenges

Upskilling academy

Modern facilities

Job summary

iSupport Worldwide in the Philippines is seeking a Product Data & Creatives Manager to lead a multidisciplinary team across product data, design, and product management functions. The role focuses on data quality, process governance, and cross-functional collaboration with sales, supply chain, and engineering.

The successful candidate will drive PLM/ERP data management, analytics, and creative/artwork output while supporting both new and legacy product initiatives.

Qualifications

• 5+ years of experience leading teams in engineering, design, or product management.
• Strong expertise in product data management and lifecycle processes.
• Experience with PLM and ERP platforms, data governance, and BOM management.

Responsibilities

• Lead and develop a high-performing team across data, design, and product management.
• Oversee PLM/ERP data setup, BOM management, revisions, and release governance.
• Establish KPIs and regular reporting on data quality and team output.
• Drive process improvements, automation, and cross-functional collaboration.
• Coordinate with sales, supply chain, engineering, and regional teams.

Skills

People leadership

Product data management

PLM systems

ERP systems

Cross-functional collaboration

Analytical skills

Tools

PLM systems

ERP systems

Job description

Job Description:

About the Role

We are seeking a Product Data & Creatives Manager to lead a high-performing team supporting product data management, creative design, industrial design, and product management functions. Based in the Philippines, this role reports to the Site Director and maintains dotted-line accountability to key functional partners.

The successful candidate will oversee a team of creative and industrial designers, product data analysts, and product management associates, driving operational excellence, team development, customer experience, and transparent communication across the organization.

This role plays a critical part in supporting both new and legacy product creation, while building strong relationships with sales, supply chain, engineering, product, and other cross-functional stakeholders. The ideal candidate is proactive, customer-focused, and experienced in product development, engineering, creative design, and team leadership within a global environment.

Work Schedule: This position requires working night shifts to support a US-based leadership team.

Key Responsibilities

Product Data Management

• Serve as the escalation point for Product Lifecycle Management (PLM) system issues managed by the team.
• Utilize PLM systems to efficiently manage, store, and maintain product data.
• Leverage data analytics tools to generate actionable insights.
• Implement and maximize automation tools to improve efficiency, accuracy, and productivity.
• Manage end-to-end finished product setup, including:
• Creation and maintenance of Finished Goods
• Multi-level Bills of Materials (BOMs) including components, sub-assemblies, and packaging
• Product revisions and effective dates
• Data management within PLM and ERP systems

Process Management

• Ensure data quality through robust procedures that maintain accuracy, consistency, and reliability.
• Streamline workflows to improve efficiency and reduce bottlenecks.
• Maintain comprehensive process and procedural documentation to support consistency and compliance.
• Oversee product lifecycle and release governance activities, including:
• Pre-release reviews
• Data completeness checks
• Coordination of final product release to manufacturing

Reporting & Analytics

• Establish and maintain Key Performance Indicators (KPIs) to measure team productivity and effectiveness.
• Generate regular reports on data quality, system performance, and team output.
• Continuously evaluate and improve processes, tools, and performance metrics to drive operational excellence and ongoing improvement.

Creative DesignArtwork Renders

• Ensure render requests are completed accurately, consistently, and delivered on schedule.

Packaging Artwork

• Oversee packaging design creation and preflight materials to ensure accuracy, quality, and timely delivery.

Regulatory Artwork Requests

• Manage the timely execution and delivery of regulatory artwork requests, including:
• Base artworks
• Care and use labels for soft goods
• Logo alignment requests

Regional Support

• Ensure timely completion and delivery of artwork requests supporting regional marketing initiatives, asset management, and related activities.

Ad Hoc Creative Requests

• Manage and deliver a variety of creative requests with artistic and creative solutions while meeting project timelines.

Management & Leadership

• Analyze performance metrics and operational data to identify trends, improvement opportunities, and recommended solutions.
• Make informed recommendations based on data-backed insights.

Cross-Functional Collaboration

• Partner closely with customer service, product, operations, and other business teams to develop and implement process improvements.

Project Coordination

• Assist in managing project timelines, resources, and deliverables related to process optimization, tool enhancements, and service improvement initiatives.

Project Documentation

• Maintain project plans, schedules, and documentation to ensure visibility, accountability, and alignment across stakeholders.

Risk & Issue Management

• Identify potential project risks and challenges.
• Collaborate with relevant teams to develop mitigation plans and drive issue resolution.

Project Reporting

• Track project progress against KPIs, budgets, and timelines.
• Provide regular status updates and reports to stakeholders.

Qualifications

• Minimum of 5 years of experience managing and working with international clients in engineering and industrial design.
• Strong expertise in product data management, engineering development, product development, and creative design.
• Proven experience with PLM and ERP systems, including product setup, BOM management, revisions, and release processes.
• Strong understanding of product lifecycle management and release governance.
• Experience leading and developing high-performing teams.
• Strong analytical, project management, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Customer-centric mindset with the ability to build strong internal and external relationships.
• Comfortable working night shifts to support US-based stakeholders.

This is an excellent opportunity for a leader who is passionate about combining product data excellence, creative execution, process improvement, and team leadership to support innovative product development on a global scale.

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room

Requirements: