Operations Manager | Pioneer Account

iOPEX Technologies Philippines Inc.; Taguig; On-site; PHP 781,000 - 1,339,000; Full time

Job summary

iOPEX Technologies Philippines Inc. in Bonifacio Global City, Taguig, is seeking an experienced Operations Manager to lead Customer Service/Tech Support operations in a predominantly night-shift on-site role. You will coordinate weekly meetings, set goals, and drive performance against client metrics.

The role requires at least 3 years in a BPO operations management position, excellent English communication, and strong leadership to build teams and motivate staff.

Qualifications

• 3+ years of proven Operations Manager experience in a BPO contact center environment.
• Excellent Verbal and Written English communication skills.
• Willingness to work onsite on a predominantly night/shifting schedule at Bonifacio Global City, Taguig.

Responsibilities

• Manages operations for Customer Service/Tech Support - Voice and Non-Voice.
• Performs weekly meetings with operations staff to discuss issues affecting business.
• Submits weekly operations reports to client.
• Sets operational goals and develops strategies to meet client metrics.
• Gathers, reviews, and analyzes reports from Team Leads and WFM to ensure quality, efficiency, and productivity standards are met.
• Possesses budgeting and financial planning skills.
• Fosters a positive and productive work environment, with ability to lead, build teams, and motivate staff.

Skills

English fluency

Job description

Embrace the innovation with iOPEX Technologies.

We are hiring for awesome Operations Manager for our #iopexhappy@work team.

What are your tasks?

• Manages operations for Customer Service/Tech Support - Voice and Non- Voice
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to client
• Set operational goals, objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

What we are looking for?

• Minimum 3 years proven Operations Manager experience in a BPO contact center environment
• Must have excellent Verbal and Written English Communication Skills
• Must be willing to work onsite on a pre-dominantly night/shifting schedule at Bonifacio Global City, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer