Onsite Ops Manager - BPO Center (Night Shift)

iOPEX Technologies Philippines Inc.; Taguig; Vor Ort; PHP 781.000 - 1.339.000; Vollzeit

Zusammenfassung

iOPEX Technologies Philippines Inc. in Bonifacio Global City, Taguig, is seeking an experienced Operations Manager to lead Customer Service/Tech Support operations in a predominantly night-shift on-site role. You will coordinate weekly meetings, set goals, and drive performance against client metrics.

The role requires at least 3 years in a BPO operations management position, excellent English communication, and strong leadership to build teams and motivate staff.

Qualifikationen

• 3+ years of proven Operations Manager experience in a BPO contact center environment.
• Excellent Verbal and Written English communication skills.
• Willingness to work onsite on a predominantly night/shifting schedule at Bonifacio Global City, Taguig.

Aufgaben

• Manages operations for Customer Service/Tech Support - Voice and Non-Voice.
• Performs weekly meetings with operations staff to discuss issues affecting business.
• Submits weekly operations reports to client.
• Sets operational goals and develops strategies to meet client metrics.
• Gathers, reviews, and analyzes reports from Team Leads and WFM to ensure quality, efficiency, and productivity standards are met.
• Possesses budgeting and financial planning skills.
• Fosters a positive and productive work environment, with ability to lead, build teams, and motivate staff.

Kenntnisse

English fluency

Jobbeschreibung

iOPEX Technologies Philippines Inc. in Bonifacio Global City, Taguig, is seeking an experienced Operations Manager to lead Customer Service/Tech Support operations in a predominantly night-shift on-site role. You will coordinate weekly meetings, set goals, and drive performance against client metrics.

The role requires at least 3 years in a BPO operations management position, excellent English communication, and strong leadership to build teams and motivate staff.