Operations Manager | Nuvali

Asticom Technology Inc; Laguna; On-site; PHP 600,000 - 900,000; Full time

Job summary

Asticom Technology Inc is seeking a Mall Operations Manager to oversee day-to-day operations in the assigned mall/center in Laguna. You will have direct responsibility for P&L, budget and receivables, and will implement billing guidelines to ensure timely collections and revenue targets.

You will coordinate with Marketing and Ad & Promo on campaigns, oversee maintenance and facilities, and work closely with merchants to optimize performance, contracts, and loyalty initiatives.

Responsibilities

• Direct responsibility for P&L, budget and receivables of assigned building/center/area
• Implements day-to-day activities and housekeeping
• Manages and monitors maintenance
• Coordinates with Marketing and Ad & Promo regarding marketing activities and events
• Establishes and maintains relationships with merchants and addresses merchant concerns
• Coordinates with Billing and collection – receivables management, Engineering – technical issues, Merchandise mix – visual merchandising, product mix and customer service, Ad & promo – marketing initiatives, Lease contract administration – lease contract and renewal letters generation, POS administration – connection of POS systems
• Manages the contracts of merchants in area of responsibility
• Trains/mentors Operations Associates

Job description

As a MALL OPERATIONS MANAGER, you will be responsible for handling the following:

1. Direct responsibility for P&L, budget and receivables of assigned building/center/area

• a. Monitors the income statement (i.e., meeting of gross revenues and DOE budgets)


• b. Assesses performance drivers/merchants’ sales performance vs. the ff:
  
  
  • i. Prior year’s sales
  
  
  • ii. Current year budgeted sales
  
  
  • iii. Sales requirements
  
  
  • iv. Category average
  
  
  • v. Building average
  
  


• c. Implements billing and collection guidelines


• d. Collects from merchants in area of responsibility and works hand-in-hand with Billing and Collection, to maintain the A/R at a minimal level


• e. Manages quarterly budget and provides assumptions

2. Operationalize activities in area of responsibility

• a. Implements day-to-day activities and housekeeping


• b. Implements guidelines and procedures


• c. Manages and monitors maintenance


• d. Initiates changes/improvements in physical condition


• e. Ensures that facilities are in good working order; oversees frontliners


• f. Coordinates with Marketing and Ad & Promo regarding marketing activities and events in areas of responsibility


• g. Aligns activities to the ALI Brand and mall-specific brand

3. Establishes and maintains strong, stable relationships with merchants and works with them

• a. Aligns day-to-day activities with merchant needs and preferences


• b. Monitors merchant performance


• c. Supports in the implementation of merchant loyalty initiatives


• d. Addresses merchant concerns


• e. Conducts informal update sessions with merchants

4. Coordinates with the following groups to address the corresponding merchant concerns

• a. Billing and collection – receivables management


• b. Engineering – technical issues


• c. Merchandise mix – visual merchandising, product mix and customer service


• d. Ad & promo – marketing initiatives


• e. Lease contract administration – lease contract and renewal letters generation


• f. POS administration – connection of POS systems

5. Manages the contracts of merchants in area of responsibility

• a. Processes requirements for lease contract negotiations (application, renewals, amendments, termination)


• b. Monitors status of contracts in area of responsibility
  
  
  • i. Monitors deadlines
  
  
  • ii. Prepares memos
  
  
  • iii. Reviews expiration
  
  

6. Trains/mentors Operations Associates