Operations Manager I — Client Success & Growth

Concentrix; Manila; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Concentrix is seeking an Operations Manager I in Manila to coach and supervise a group of Team Leaders, ensuring SLA adherence and financial targets are met. You will lead trainings, develop staff, and drive continuous improvements across client operations.

The role requires strong leadership, program management, and the ability to coordinate with cross-functional teams to maximize client satisfaction and revenue growth.

Qualifications

• Associate's Degree in related field; more than seven years' experience with at least two years in progressive management.
• Call center experience preferred.
• Demonstrated ability to coach and develop action plans to maximize performance.
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish goals.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to organize and prioritize projects in a fast-paced environment.
• Mentor, coach and provide direction to a team of employees.
• Willingness to work a flexible schedule.

Responsibilities

• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
• Maximize revenue generation to reach long and short term financial projects (e.g. data collection for billable/non-billable hours, forecasting, budgeting)
• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff

Skills

Coaching

Effective feedback

Analyzing processes

Communication skills

Organizing & prioritizing

Mentoring

Education

Associate's Degree in related field

Job description

Concentrix is seeking an Operations Manager I in Manila to coach and supervise a group of Team Leaders, ensuring SLA adherence and financial targets are met. You will lead trainings, develop staff, and drive continuous improvements across client operations.

The role requires strong leadership, program management, and the ability to coordinate with cross-functional teams to maximize client satisfaction and revenue growth.