Operations Manager (Healthcare Account)

Intelassist Inc.; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Global career advancement

On-site training courses

Referral rewards

20 paid leave days

Collaborative work environment

HMO coverage from first month

Job summary

Intelassist Inc. in Eastwood, Libis, Quezon City is hiring an Operations Manager to lead day-to-day project execution, develop staff, ensure timely client communications, and drive performance and quality control.

The role is full-time, onsite, with night shift aligned to US time zones; required to onboard new hires onsite and collaborate with Talent Acquisition; English fluency and proven leadership in BPO are essential.

Qualifications

• Bachelor’s degree in any related field.
• Proven experience leading teams, driving performance, and managing day-to-day operations.
• Fluent in English, articulate and confident; able to lead remotely if needed.
• Strong people management, coaching, and stakeholder management skills.
• Knowledgeable in RingCentral and BPO workflows.

Responsibilities

• Manages day to day operations and execution of all the projects
• Development and supervision of project staff and processes, fostering a high-performance team
• Ensures accurate and timely communication of client and account issues to Operations
• Responsible for quality control and checking of Staff's outputs under his supervision
• Keeps track of team members' performance and attendance
• Check, review and compile Start of Day and End of Day reports by all team members
• Check, review and compile Weekly and Monthly Timesheets of all team members and coordinate it with Accounting
• Create regular coaching, feedback session per team member
• Regularly evaluate team members' performance
• Reports daily to the Senior Operations Manager and US Based Business Partners for Client and account concerns
• Directly Coordinate with the Clients regarding staff relations and performance
• Responsible for Onboarding and Orientation of new hires.
• Coordinate with the Talent Acquisition team regarding Staffing

Skills

RingCentral

Leadership

People Management

English Fluency

BPO Experience

Education

Bachelor’s degree in any related field

7+ years in mid-management role in BPO

Tools

RingCentral

Job description

Employment Type: Full-Time Employment
Work Setup: 100% Onsite
Work Schedule: Night Shift (Following U.S. Time Zone)
Location: Eastwood, Libis, Quezon City

Duties and Responsibilities:

• Manages day to day operations and execution of all the projects
• Development and supervision of project staff and processes, fostering a high-performance team
• Ensures accurate and timely communication of client and account issues to Operations
• Responsible for quality control and checking of Staff's outputs under his supervision
• Keeps track of team members' performance and attendance
• Check, review and compile Start of Day and End of Day reports by all team members
• Check, review and compile Weekly and Monthly Timesheets of all team members and coordinate it with Accounting
• Create regular coaching, feedback session per team member
• Regularly evaluate team members' performance
• Reports daily to the Senior Operations Manager and US Based Business Partners for Client and account concerns
• Directly Coordinate with the Clients regarding staff relations and performance
• Responsible for Onboarding and Orientation of new hires.
• Coordinate with the Talent Acquisition team regarding Staffing

Job Requirements:

• Bachelor’s degree in any related field.
• Fluent in English, articulate, and confident. Able to lead remotely and align with our fast-paced team.
• Proactive problem-solver who can recommend process improvements and think beyond the task at hand.
• Proven experience leading teams, driving performance, and managing day-to-day operations
• Strong people management, coaching, and stakeholder management skills.
• Experienced in presenting business reviews, operational performance metrics, and strategic recommendations to clients and senior leadership.
• Knowledgeable in RingCentral
• Minimum of 7 years of years in a mid-management role in BPO
• Must have account Healthcare experience.
• Amenable to work in Eastwood, Libis Quezon City.
• Requires to be 100% Onsite during Onboarding.

What benefits await you by joining Intelassist?

• Global career advancement and networking opportunities.
• Access to both virtual and on-site intensive courses for career and personal development enhancement.
• Monetary rewards for successful referrals that are hired.
• Guaranteed weekends off and a total of 20 paid leave days upon regularization.
• Collaborative work environment
• Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.