Operations Manager (Healthcare)

INTELASSIST INC.; Quezon City; On-site; PHP 2,100,000 - 2,700,000; Full time

Benefits offered by this job

HMO coverage from day one

20 paid leave days

Career development courses

Referral rewards

Job summary

INTELASSIST INC. is seeking a senior operations leader to manage day-to-day BPO projects from Eastwood, Quezon City. You will supervise project staff, ensure top-quality outputs, and maintain timely client communications across the account.

The role requires 5+ years in leadership within BPO, Healthcare account experience, and willingness to work 100% onsite during onboarding and in an US-shift schedule. Join a collaborative team with opportunities for professional growth.

Qualifications

• Bachelor’s degree in any related field.
• Minimum of 5 years of leadership in BPO.
• Must have Healthcare account experience.
• Amenable to work in Eastwood, Libis Quezon City.
• Required onsite onboarding.

Responsibilities

• Oversee day-to-day operations and execution of all projects.
• Develop and supervise project staff and processes, fostering a high-performance team.
• Ensure timely communication of client and account issues to Operations.
• Quality control and checking of staff outputs under supervision.
• Track team performance and attendance.
• Prepare Start of Day/End of Day reports for all team members.
• Coordinate weekly/monthly timesheets with Accounting.
• Provide regular coaching and performance evaluations.
• Report to Senior Operations Manager and US partners on client issues.
• Coordinate with clients regarding staff relations and performance.
• Oversee onboarding and orientation of new hires.
• Collaborate with Talent Acquisition on staffing.

Skills

English proficiency

Leadership

Proactive problem-solving

Troubleshooting

Education

Bachelor’s degree in related field

Job description

Employment Type:Full-Time Employment
Work Setup:100% Onsite
Work Schedule:Night Shift (Following U.S. Time Zone)
Location:Eastwood, Libis, Quezon City

Duties and Responsibilities:

• Manages day to day operations and execution of all the projects

• Development and supervision of project staff and processes, fostering a high-performance team

• Ensures accurate and timely communication of client and account issues to Operations

• Responsible for quality control and checking of Staff's outputs under his supervision

• Keeps track of team members' performance and attendance

• Check, review and compile Start of Day and End of Day reports by all team members

• Check, review and compile Weekly and Monthly Timesheets of all team members and coordinate it with Accounting

• Create regular coaching, feedback session per team member

• Regularly evaluate team members' performance

• Reports daily to the Senior Operations Manager and US Based Business Partners for Client and account concerns

• Directly Coordinate with the Clients regarding staff relations and performance

• Responsible for Onboarding and Orientation of new hires.

• Coordinate with the Talent Acquisition team regarding Staffing

Job Requirements:

• Bachelor’s degree in any related field.

• Minimum of 5 years of leadership in BPO.

• Must have account Healthcare experience.

• Amenable to work in Eastwood, Libis Quezon City.

• Requires to be 100% Onsite during Onboarding.

Required Skills and Competencies:

• Fluent in English, articulate, and confident. Able to lead remotely and align with our fast-paced team.

• Proactive problem-solver who can recommend process improvements and think beyond the task at hand.

• Can troubleshoot Software and Project issues

What benefits await you by joining Intelassist?

• Global career advancement and networking opportunities.

• Access to both virtual and on-site intensive courses for career and personal development enhancement.

• Monetary rewards for successful referrals that are hired.

• Guaranteed weekends off and a total of 20 paid leave days upon regularization.

• Collaborative work environment

• Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you