Operations & Growth Coordinator

IT by Design Philippines Inc.; Taguig; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

HMO coverage

Life Insurance

Pet Insurance

Night Differential

Holiday Pay

Government-Mandated Benefits

Annual Performance Review and Bonus

13th Month Pay

Free Meal, Coffee & Snacks

Job summary

IT By Design seeks an organized Operations & Growth Coordinator to support leadership, drive execution across the business, and ensure momentum across operations, client delivery, and growth initiatives. This role is not a traditional assistant, but a pivotal part of maintaining structure and accountability for success.

You will operationalize systems, coordinate key initiatives, and work with leadership to accelerate business growth and efficiency.

Qualifications

• 2–5+ years of experience in operations, coordination, project management, or executive support.
• Strong organizational and time management skills.
• Exceptional attention to detail and accountability.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with minimal oversight.
• Comfortable learning and managing multiple business systems and tools.
• Proactive, resourceful, and highly execution oriented.

Responsibilities

• Manage executive calendars, scheduling, and priorities.
• Coordinate internal and client meetings.
• Protect time for high-value activities such as sales, strategy, and partnerships.
• Track action items and follow up with team members, vendors, and clients.
• Maintain core business systems (CRM, PSA/ticketing, documentation, compliance).
• Ensure leads, tasks, tickets, and opportunities are tracked and progressed.
• Identify workflow gaps and implement process improvements.
• Coordinate internal operations, meetings, and business priorities.
• Manage office logistics, inventory, supplies, and vendor coordination.
• Support client intake and onboarding activities.
• Assist invoicing, quote preparation, and proposal documentation.
• Follow up on project and service coordination; ensure SLA adherence.
• Plan and coordinate events, workshops, and growth initiatives.

Skills

Operations experience

Coordination

Project management

Executive support

Tools

CRM

PSA/ticketing

Project management

Documentation platforms

Job description

Operations & Growth Coordinator

Work Setup: Onsite

Schedule: Night Shift, 8:00 AM – 5:00 PM EST

Employment Type: Full-Time

Position Summary

We are seeking a highly organized, proactive, and accountable Operations & Growth Coordinator to support leadership, drive execution across the business, and ensure nothing falls through the cracks.

This is not a traditional assistant role. This position plays a critical role in maintaining structure, accountability, and momentum across operations, client delivery, and growth initiatives.

You will work directly with leadership to operationalize systems, improve efficiency, coordinate key initiatives, and support continued business growth.

Key Responsibilities

Executive Operations

• Manage executive calendars, scheduling, and priorities.
• Coordinate internal and client meetings.
• Protect time for high-value activities such as sales, strategy, and partnerships.

Task & Follow-Up Management

• Track action items from meetings, emails, and internal communications.
• Assign and follow up with team members, vendors, and clients.
• Ensure deadlines are met and tasks do not fall through the cracks.

Systems & Execution

• Maintain core business systems, including CRM, PSA/ticketing, documentation, and compliance tools.
• Ensure leads, tasks, tickets, and opportunities are actively tracked and progressing.
• Identify workflow gaps and implement process improvements.
• Maintain clear visibility into priorities, operations, and next steps.

Operations & Office Management

• Coordinate internal operations, meetings, and business priorities.
• Manage office logistics, inventory, supplies, and vendor coordination.
• Coordinate equipment and resource management.
• Support client intake and onboarding activities.

Financial & Administrative Support

• Support invoicing, quote preparation, and proposal documentation.
• Ensure billing information is accurate and processed on time.
• Assist with reporting and internal tracking.

Project & Service Coordination

• Coordinate project follow-ups across teams.
• Perform ticket triage to ensure proper categorization, prioritization, and assignment.
• Follow up on stalled tickets and support SLA adherence.

Growth & Event Coordination

• Plan and coordinate events, workshops, client activities, and industry meetups.
• Assist with podcasts, speaking engagements, partnerships, and other growth initiatives.
• Support lead follow-up and business development coordination.

Vendor & Client Coordination

• Coordinate with vendors, partners, and clients to ensure timely execution.
• Handle client communications and administrative requests as needed.

What Success Looks Like

• No missed follow-ups, dropped tasks, or stalled opportunities.
• Clear visibility into operations, priorities, and next steps.
• Tickets and projects consistently moving forward.
• Accurate and timely invoicing and administrative processes.
• Organized, audit-ready documentation and compliance tracking.
• Successful execution of events and growth initiatives.

Must-Have Qualifications

• 2–5+ years of experience in operations, coordination, project management, or executive support.
• Strong organizational and time management skills.
• Exceptional attention to detail and accountability.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with minimal oversight.
• Comfortable learning and managing multiple business systems and tools.
• Proactive, resourceful, and highly execution oriented.

Preferred Experience

• Experience in IT services, MSP, or cybersecurity environments.
• Familiarity with CRM, PSA/ticketing, project management, or documentation platforms.
• Experience in event planning, marketing, or business development coordination.

Key Performance Indicators

• Invoice Accuracy: ≥98%
• On-Time Billing: 100%
• Quote Turnaround: <24–48 hours
• Ticket Triage SLA: ≤15 minutes during business hours
• Administrative Task Completion: ≥95%
• Inventory Accuracy: ≥98%
• Client Intake Initiation: ≤24 hours
• Zero untracked or stalled tasks, tickets, or opportunities

Benefits

• HMO coverage effective Day 1 of employment with free dependent
• Life Insurance
• Pet Insurance
• Night Differential
• Holiday Pay
• Government-Mandated Benefits
• Annual Performance Review and Bonus
• 13th Month Pay
• Free Meal, Coffee & Snacks

About IT By Design

IT By Design (ITBD) is a global leader in engineering talent solutions, AI transformation programs, and growth enablement services for Managed Service Providers (MSPs). With 800+ employees across the US, India, and the Philippines, we help MSPs scale capacity, improve capability, and operate with clarity.