Operations Manager

primealliance recovery management inc; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

PrimeAlliance Recovery Management Inc. is seeking an Operations Manager to oversee the collections function and ensure timely debt recovery. The role involves endorsing delinquent accounts to 3rd party agencies, training supervisors, and driving team performance.

You will monitor payments, post to the collection system, and generate MIS reports. The position requires leadership of a 20+ FTE team and strong focus on targets and process improvement.

Qualifications

• Must have experience as Operations Manager.
• Minimum of 5 years of experience in collections or a related field.
• At least 3+ years in a leadership role.
• Experience managing a team with 20+ FTEs.

Responsibilities

• Endorsement and pull-out of delinquent accounts to/from 3rd party collection agencies.
• Assist on RO concerns and inquiries (Reports, Accounts, etc.).
• Train and support Supervisor in handling team members.
• Set targets and monitor performance of the collections team.
• Monitor daily payments, posting to collection system and providing selective to agency.
• Prepare and present reports on collection activities and progress.

Skills

Leadership

Team management

KPI tracking

Training and coaching

Reporting

Debt collections

Job description

Operations Manager are responsible for overseeing the collection efforts of an organization, ensuring that the company recovers its debts in a timely manner. They also develop and implement strategies to increase the effectiveness of the collections process.

Job Description

• Responsible for the endorsement and pull out of delinquent accounts to/from 3rd party collection agencies
• Assist on ROs concerns and inquiries (Reports, Accounts etc.)
• Train and support Supervisor in handling team members
• Set targets and monitor performance of the collections team
• Responsible for monitoring daily payments, posting to collection system and providing selective to agency
• Monitoring on daily, weekly and monthly report
• Make a quarterly performance appraisal of Supervisor
• Daily/Weekly/Monthly consolidation of MIS reports of in-house or external collectors
• Responsible for sending collection reminder SMS and Email blasts to current accounts
• Report on collection activity and accounts receivable status
• Resolve high-level disputes or complaints regarding collections practices
• Implement quality assurance measures for products/services and monitor production KPIs
• Prepare and present reports on collection activities and progress
• Back up trainer

Requirements

• Must have experience as Operation Manager
• Currently working in retail credit or 3rd parties agency Minimum of 5 years of experience in collections or a related field
• With at least 3+ years in a leadership role.
• Must have experience in managing a team with at least 20+ FTEs