Operations Manager

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Career development programs

Competitive compensation and benefits packages

Job summary

AIPI Acquire Intelligence Philippines Inc. is seeking an experienced Operations Manager to lead complex operations in a dynamic BPO environment. The ideal candidate will have a robust track record in managing various operational metrics while ensuring client satisfaction and operational excellence.

Join a company recognized for its innovative approach and strong team culture, where you can further develop your career. We offer competitive compensation and a range of benefits aimed at supporting your professional journey in the contact center and back-office domains.

Qualifications

• Experience leading complex BPO, back-office, logistics operations.
• Demonstrated ability to drive accountability and performance.
• Expert in root cause analysis and data-driven decision-making.

Responsibilities

• Manage attendance, attrition, staffing, and productivity metrics.
• Present insights and action plans to Directors and Executive Leadership.
• Continuously identify opportunities for process optimization.

Skills

Proven Operations Manager experience

Strong analytical skills

Advanced Excel proficiency

Excellent stakeholder management

Leadership presence

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Expected Profile

• Proven Operations Manager with experience leading complex BPO, back‑office, logistics, insurance, or process‑driven operations.
• Highly proactive and naturally curious; identifies risks and opportunities before they become operational issues.
• Operates independently and does not require constant direction, follow‑up, or handholding.
• Strong business acumen with the ability to connect operational performance to financial results, client satisfaction, and business outcomes.
• Obsessed with operational excellence, workforce optimization, productivity improvement, and process simplification.
• Demonstrated experience managing attendance, attrition, staffing, productivity, quality, and customer experience metrics simultaneously.
• Expert in root cause analysis and capable of translating data into actionable business decisions.
• Strong analytical skills with advanced Excel proficiency (Pivot Tables, XLOOKUP/VLOOKUP, Index Match, Power Query preferred) and experience creating executive‑level reports and business reviews.
• Comfortable presenting performance, insights, risks, and action plans directly to Directors, Clients, and Executive Leadership.
• Challenges the status quo and continuously identifies opportunities for automation, efficiency, and scalability.
• Strong leadership presence with the ability to influence managers, team leaders, support groups, and clients.
• Demonstrated ability to drive accountability and performance management at all organizational levels.
• Excellent stakeholder management skills, capable of partnering effectively with WFM, QA, Training, Recruitment, HR, IT, and Client Leadership.
• Strong decision‑maker who can operate effectively in ambiguous situations with limited guidance.
• Sense of urgency with a bias for action and execution.
• Experience managing programs with contractual KPIs, service levels, productivity targets, and staffing commitments is highly preferred.
• Experience leading client‑facing business reviews, operational reviews, and strategic planning sessions is strongly preferred.

Join the A-Team and experience the A-Life! Acquire Intelligence is an award‑winning, global business outsourcer with 10,000 staff and over 16 years’ experience in delivering intelligent contact center and back‑office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real‑life problems quickly. A genuine partnership approach is at the heart of what we do. Our teams are highly proficient in exceeding expectations, especially in situations where in‑house teams may be typically challenged with the business processes of “big business.” We have ClassA offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work‑from‑Home environments, where client‑permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we’re looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.