Operations Assistant

Acquire.AI; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Acquire Intelligence is an award-winning, global outsourcing partner specializing in contact centre and back-office services. We are seeking an Operations Assistant to support the operations team with ticketing processing, sales coordination, and administrative tasks to ensure smooth day-to-day fulfilment and an excellent customer experience.

You will handle ticket orders, collaborate with teams to resolve issues, and help keep operations running efficiently behind the scenes.

Qualifications

• Collaboration with teams and independence in tasks.
• Clear and confident communication across stakeholders.
• High organization and meticulous attention to detail.
• Proactive problem-solving mindset for process improvements.
• Comfort with multiple online platforms and quick learning of new tools.
• Strong time-management and prioritization amid changing priorities.
• Passion for live events and delivering memorable customer experiences.

Responsibilities

• Process and send ticket orders across multiple platforms and ticket types with accuracy.
• Retrieve tickets from various ticketing and resale platforms efficiently.
• Collaborate with customer service and event teams to resolve order issues.
• Own day-to-day issues, resolve minor problems, escalate when needed.
• Identify upcoming events requiring attention and act proactively.
• Maintain clear, consistent communication with Team Leader and the operations team.
• Support wider team with ad hoc admin tasks, including inventory tracking and reporting.

Skills

Collaboration

Communication

Organization

Problem-solving

Tech-savviness

Time management

Event passion

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Summary

Support the operations team with ticketing processing, sales coordination, and administrative tasks, ensuring everything flows efficiently behind the scenes. As Operations Assistant, you will be an essential part of day-to-day fulfilment and play a key role in delivering an excellent experience for our customers

Key Responsibilities

• Process and send ticket orders across multiple ticketing platforms and different ticket types, ensuring every customer receives their tickets accurately and on time.
• Retrieve tickets from a range of multiple ticketing and resale platforms with efficiency and precision.
• Collaborate with customer service and event teams to investigate and resolve order-related issues, keeping customer experience front of mind.
• Take ownership of day-to-day issues, resolving minor problems independently and escalating findings and actions to Team Leaders.
• Stay ahead of the calendar – proactively identify upcoming events that require priority attention and take action before issues arise.
• Keep communication clear and consistent with your Team Leader and the broader operations team.
• Support the smooth running of the wider team through ad hoc administrative tasks, including inventory tracking and report generation.

Desirable Characteristics / Skills

• A natural collaborator who is equally comfortable working independently and taking initiative.
• A clear and confident communicator.
• Highly organised with a sharp eye for detail and a low tolerance for errors.
• Problem-solving mindset and proactive attitude.
• Comfortable navigating multiple online platforms and tools, with the confidence to learn new systems quickly.
• Skilled at managing your time and staying focused when priorities shift or the pace picks up.
• Passionate about live events and excited to be part of an industry that creates unforgettable experiences.

Occupational Work Health & Safety (OH&S)

Promote a safe and positive work environment and raise awareness and practice of OH&S standards. Set a positive example by actively following safety protocols, demonstrating commitment to OH&S, and encouraging employees to do the same. Ensure their teams comply with all relevant OH&S laws, regulations, and company policies. Encourage and support team members to report any workplace incidents to HR including, but not limited to, workplace accidents, near misses, bullying, harassment, and discrimination.

Core Values

• Embrace and Execute Change
• Be Challenged and Achieve
• Cultivate Growth and Learning
• Working Together is Success
• Customer Satisfaction First
• Other Ensure compliance with all company policies and procedures including local and federal laws and regulations.
• A thorough understanding of the company Core Values and model positive behaviour.
• Have a comprehensive understanding of all departments and the overall functions of the business, recognising how each one interconnects and contributes to the organisation as a whole.

Join the A-Team and experience the A-Life!

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact centre and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [e-mail]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/