Operations Manager

CNT Promo & Ads Specialist, Inc.; Mandaluyong; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

CNT Promo & Ads Specialist, Inc. is seeking an experienced Operations Manager to oversee nationwide operations and drive efficiency across all branches.

You will lead multi-site teams, develop strategies, monitor KPIs, and collaborate with HR, Finance, and other departments to support growth and compliance. The role requires strong leadership, analytical abilities, and excellent communication skills, with willingness to travel nationally for site visits and audits.

Qualifications

• Bachelor's degree in Business Administration, Management, Operations Management, Marketing, or related field.
• 5+ years of solid experience in Operations Management, preferably in retail, manpower agency, sales, or service-oriented industries.
• Proven experience in handling multi-site or nationwide operations and managing large teams.
• Strong leadership and people management skills, with the ability to motivate, coach, and develop teams effectively.
• Knowledgeable in operational planning, process improvement, workforce management, and performance monitoring.
• Strong analytical and decision-making skills with the ability to resolve operational issues efficiently.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in Microsoft Office applications and operational reporting tools.
• Knowledgeable in labor laws, health and safety standards, and regulatory compliance is an advantage.
• Ability to work under pressure, manage multiple priorities, and adapt in a fast-paced environment.
• Willing to travel nationwide for site visits, operational audits, and business requirements.

Responsibilities

• Oversee and manage nationwide operational activities to ensure efficient and consistent business performance across all branches or areas.
• Develop and implement operational strategies, policies, and procedures aligned with company goals and objectives.
• Monitor operational performance, productivity, and service quality to ensure targets and KPIs are achieved.
• Coordinate with regional managers, department heads, and other stakeholders to address operational concerns and improve processes.
• Analyze operational reports and data to identify trends, issues, and opportunities for improvement.
• Manage manpower allocation, workforce productivity, and operational budgeting across multiple locations.
• Lead, coach, and evaluate operations teams to strengthen performance and employee engagement.
• Handle escalation of operational issues and provide immediate solutions to maintain business continuity.
• Collaborate with HR, Finance, and other departments to support organizational initiatives and operational requirements.
• Conduct site visits and operational audits to ensure consistency and compliance nationwide.
• Recommend and implement cost-saving measures and process improvements to maximize operational efficiency.
• Support business expansion, new project implementation, and operational planning for future growth.
• Prepare and present operational reports, performance updates, and strategic recommendations to top management.

Skills

Leadership

People management

Strategic planning

Analytical thinking

Communication

Decision making

Education

Bachelor's degree in Business Administration/Management/Operations

Tools

Microsoft Office

Job description

Job Description:

• Oversee and manage nationwide operational activities to ensure efficient and consistent business performance across all branches or areas.

• Develop and implement operational strategies, policies, and procedures aligned with company goals and objectives.

• Monitor operational performance, productivity, and service quality to ensure targets and KPIs are achieved.

• Coordinate with regional managers, department heads, and other stakeholders to address operational concerns and improve processes.

• Analyze operational reports and data to identify trends, issues, and opportunities for improvement.

• Manage manpower allocation, workforce productivity, and operational budgeting across multiple locations.

• Lead, coach, and evaluate operations teams to strengthen performance and employee engagement.

• Handle escalation of operational issues and provide immediate solutions to maintain business continuity.

• Collaborate with HR, Finance, and other departments to support organizational initiatives and operational requirements.

• Conduct site visits and operational audits to ensure consistency and compliance nationwide.

• Recommend and implement cost-saving measures and process improvements to maximize operational efficiency.

• Support business expansion, new project implementation, and operational planning for future growth.

• Prepare and present operational reports, performance updates, and strategic recommendations to top management.

Qualifications:

• Bachelors Degree in Business Administration, Management, Operations Management, Marketing, or any related field.

• At least 5 years of solid experience in Operations Management, preferably in retail, manpower agency, sales, or service-oriented industries.

• Proven experience in handling multi-site or nationwide operations and managing large teams.

• Strong leadership and people management skills, with the ability to motivate, coach, and develop teams effectively.

• Knowledgeable in operational planning, process improvement, workforce management, and performance monitoring.

• Strong analytical and decision-making skills with the ability to resolve operational issues efficiently.

• Excellent communication, negotiation, and interpersonal skills.

• Proficient in Microsoft Office applications and operational reporting tools.

• Knowledgeable in labor laws, health and safety standards, and regulatory compliance is an advantage.

• Ability to work under pressure, manage multiple priorities, and adapt in a fast-paced environment.

• Willing to travel nationwide for site visits, operational audits, and business requirements .