Operations Manager

Crown Cloud AI Limited; Hinoba-an; Hybrid; PHP 663,000 - 1,193,000; Full time

Job summary

Crown Cloud AI Limited is seeking an organised Operations Manager to coordinate the India operations and align day-to-day administration with the UK leadership team.

The role will oversee staffing, reporting, internal processes and coordination between India and the United Kingdom, ensuring security and confidentiality across systems. This is a full-time, one-year fixed-term contract with potential continuation based on performance.

Qualifications

• 5+ years of operations, office management or similar experience.
• Experience managing employees, workflows, records and internal processes.
• Strong organisational, planning, reporting and people-management skills.
• Good working knowledge of MS Office, Google Workspace and related tools.
• Ability to coordinate with remote UK stakeholders and maintain confidentiality.

Responsibilities

• Manage day-to-day operations of Crown Cloud AI's India team.
• Coordinate staff allocation, attendance, timesheets, leave, schedules and capacity with leaders.
• Maintain policies, records, trackers and management reports.
• Coordinate recruitment administration, onboarding, induction, performance reviews and offboarding.
• Monitor compliance with processes, security and documentation standards.
• Organise meetings, record actions and follow up on deliverables.
• Coordinate invoices, expenses and supplier records with finance support.
• Report risks, capacity issues and improvement opportunities to UK leadership.

Skills

Operations Management

People Management

Process Improvement

English Communication

Remote Stakeholders

MS Office & Drive/Workspace

Education

Bachelor's or Master's degree in Business Administration

Tools

Microsoft Office

Google Workspace

Work-management tools

Digital record systems

Job description

Company: Crown Cloud AI Limited
Division: India Team
Location: India – Remote/Hybrid
Employment Type: Full-time
Contract: One-year fixed-term
Experience: 5+ years

Role Summary

Crown Cloud AI Limited is looking for an organised and accountable Operations Manager to coordinate the company's India operations.

The successful candidate will manage day-to-day administration, staffing coordination, operational reporting, internal processes, and communication between the India team and the United Kingdom leadership team.

Key Responsibilities

• Manage the day-to-day operations of Crown Cloud AI's India team.
• Coordinate staff allocation, attendance, timesheets, leave records, schedules, and capacity with operational and technical leaders.
• Maintain operational policies, procedures, records, trackers, and management reports.
• Coordinate recruitment administration, employee onboarding, induction, performance-review administration, and offboarding.
• Monitor staff compliance with company processes, confidentiality, security, and documentation standards.
• Organise meetings, maintain action records, and follow up on agreed deliverables.
• Coordinate approved invoices, expenses, supplier records, and operational documentation with finance support.
• Report operational risks, capacity issues, delays, and improvement opportunities to the United Kingdom leadership team.

Required Skills & Experience

• 5+ years of experience in operations, office management, business administration, or a comparable role.
• Previous experience managing employees, workflows, records, and internal business processes.
• Strong organisational, planning, reporting, people-management, and problem-solving skills.
• Good working knowledge of Microsoft Office, Google Workspace, work-management tools, and digital record systems.
• Ability to manage confidential information and coordinate effectively with remote United Kingdom stakeholders.
• Strong written and verbal English communication skills.
• Experience in IT, software, or professional services is desirable.
• Bachelor's or Master's degree in Business Administration, Management, Human Resources, or a related discipline.

Contract Conditions

This is a full-time, one-year fixed-term contract. Continuation may be considered based on performance and business needs.

The successful candidate will be expected to comply with all applicable company, security, confidentiality, data-protection, and delivery requirements throughout the engagement.

Why Join Crown Cloud AI?

Join Crown Cloud AI as an Operations Manager and play a key role in supporting the company's India operations. You'll coordinate people, processes, reporting, and internal administration while working closely with both the India team and United Kingdom leadership to ensure efficient and accountable operations.