Operations Manager

Recruitify_HR; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

HMO

Job summary

A leading recruitment firm in Cebu City is seeking an experienced Operations Manager to lead a team of customer service representatives. The ideal candidate will have 3-5 years of experience in the BPO sector, demonstrating strong leadership and problem-solving skills. Responsibilities include managing performance metrics, collaborating with diverse teams, and ensuring exceptional customer service. The position offers full-time employment with additional perks like bonuses and health insurance.

Qualifications

• Proven experience managing operations in a customer service or call centre environment, preferably in travel.
• 2-5 years of experience as an Operations Manager or Assistant Manager in a BPO setting.

Responsibilities

• Manage and lead a team of customer service representatives.
• Monitor performance metrics for process improvement.
• Collaborate with teams to enhance customer experience.
• Liaise with clients to understand their needs.
• Foster a positive work culture and support team development.

Skills

Leadership skills

Problem-solving abilities

Data analysis proficiency

Communication skills

Education

Bachelor's degree

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service.

Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence.

Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience.

Liaise with clients to understand their evolving needs and translate them into actionable plans.

Foster a positive and engaged work culture, supporting the professional development of your team.

Ensure compliance with all relevant policies, procedures and regulatory requirements.

Contribute to the continuous improvement of our service delivery, leveraging data-driven insights.

Requirements

• Proven track record of successfully managing operations in a customer service or call centre environment, preferably within the travel industry.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent problem-solving and decision-making abilities, with a focus on driving operational efficiency.
• Proficient in data analysis and using insights to drive process improvements.
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with clients and cross-functional stakeholders.
• 2 years of BFSI/Financial Background (No indication on CV, automatically rejected).
• 3-5 years of experience as an Operations Manager or Assistant Manager in a BPO setting.

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