Operations Manager

TRT; Angeles; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

TRT is seeking a Global Operations Manager to oversee processes across 15 countries, including the Philippines, aligning business strategies to a standardized vision. You will manage global HR, recruitment, IT admin and compliance, ensure policy adherence, and drive risk mitigation with proactive client visits and reporting to the CEO.

The role demands strong global IT and business expertise, multilingual communication, and knowledge of labor laws and contracts.

Qualifications

• Global business and IT expertise.
• Multilingual communication skills.
• Knowledge of global labor laws and contracts.
• Strong risk management and analytical skills.

Responsibilities

• Creation and implementation of standardized global policies and procedures.
• Develop long-term strategic approaches for changing business conditions.
• Oversee Global HR, Recruitment, IT Admin and Compliance Teams.
• Monitor activities to ensure compliance across global accounts.
• Conduct risk management and root cause analysis with preventive actions.
• Proactive site and client visits for global management.

Skills

Global business & IT

Multilingual communication

Contract management

Risk management & analytics

Project management

Tools

NetSuite Oracle

Bamboo HR

Microsoft Teams

Google Shared Files

BOSS

Job description

At TRT, our mission is the relentless pursuit of global service delivery excellence, in the designing, deployment and maintaining Enterprise IT solutions to maximize the return our clients make in their IT investments.

TRT is Global IT Service Company Delivery Enterprise IT Solutions across 107+ locations globally. We specialize in multi-brand enterprise IT services, delivering professional, maintenance, and managed services for enterprise IT storage, servers, and networking technologies. Our global model brings everything together under one support framework and one contract, allowing customers to scale efficiently and operate with confidence.

Learn more at www.trt.com

Role Overview:

The Global Operations Manager is directly responsible in the Management of the processes in various TRT offices across 15 countries (US, UK, Australia, Thailand, HongKong, Singapore, Malaysia, Taiwan, Japan, Switzerland, Philippines, Netherlands) in the re-alignment of business strategies towards a standardized vision.

Key Accountabilities:

• Creation and implementation of standardized Companies policies and procedures. Institutionalize compliance on all Policies and Procedures of all global processes and make necessary recommendations to improve and standardize Global processes.
• Developing long-term and strategic approaches that define problems/opportunities in anticipation of changing business conditions.
• Ensure implementation and proper management of the following Teams: (a) Global HR, (b) Recruitment, (c) IT Admin, Compliance Teams
• Monitor all activities associated with business operations and ensure compliance with every transaction in all global accounts.
• Conduct risk management, postmortem analysis, and root cause analysis by implementing preventive and corrective actions on recurring issues.
• Perform pro-active site and client visits ensuring competent and efficient global management.
• Communicate with all the business units, the global teams, and the global clients to ensure accountability is clear and expectations are always met.
• Prepare and analyze reports for timely submission to the CEO.

What Makes You a Great Fit:

• This position requires a strong global expertise in Business and Information Technology.
• Can communicate well in multiple languages.
• In-depth knowledge of existing global labor laws and contract management skills.
• Has business and project management, risk management, and analytical skills.
• Proficiency with NetSuite – Oracle, Bamboo HR, Microsoft Teams, Google Shared Files, and BOSS.
• Can work and adapt to shifting schedules based on the needs of global client’s Intermediate knowledge in MS Outlook and MS Office applications (Excel and Word),
• Demonstrate exceptional attention to detail with a strong client-first mindset
• Apply critical thinking and sound independent judgment consistently
• Understand that competitive compensation comes with higher expectations and accountability
• Perform effectively in fast-paced, high-ownership environments
• Take initiative, work independently, and deliver with minimal supervision
• Are committed to continuous improvement and long-term professional growth

Why You’ll Love Working Here

At TRT, you’ll be part of a high-performance, globally connected organization where results matter and accountability is respected.

We offer:

• Competitive compensation aligned with responsibility and impact
• Direct exposure to global operations and enterprise clients
• A professional environment that values execution, ownership, and discipline
• Career growth driven by performance and capability—not titles

If you’re looking for meaningful work, real responsibility, and the opportunity to grow in a global enterprise IT environment, TRT is the place to build your career