Operations Manager

Mandarin Nest Boracay; Aklan; On-site; PHP 420,000 - 660,000; Full time

Job summary

Mandarin White Sand Boracay is seeking an experienced Operations Manager in Malay, Aklan for a full-time role overseeing day-to-day operations across housekeeping, front office, F&B, and maintenance. You will develop and enforce policies, monitor performance, and ensure high standards of service delivery.

The ideal candidate has 5+ years in hospitality operations management, strong leadership, and excellent English communication skills.

Qualifications

• Minimum 5 years of experience in hospitality operations management or a senior operational role in hotel or resort settings.
• Strong leadership, team development, and cross-department coordination abilities.
• Proven track record in maintaining service standards, guest satisfaction, and profitability.

Responsibilities

• Oversee all operational departments (housekeeping, front office, F&B, maintenance) to ensure seamless service.
• Develop and implement policies aligning with brand standards and industry best practices.
• Monitor daily operations, identify inefficiencies, and initiate corrective actions to optimise performance and costs.
• Ensure compliance with health, safety, and sanitation regulations across the property.
• Manage staff scheduling, training, and performance to maintain staffing levels and service quality.
• Maintain positive guest relations, address complaints professionally, and ensure guest satisfaction.
• Control budgets and expenses to achieve financial targets and KPIs.
• Conduct regular inspections of facilities and guest areas for cleanliness and functionality.
• Coordinate with senior management on operations, prepare reports, and propose improvements.
• Collaborate with external vendors to ensure quality maintenance and supply management.

Skills

Hospitality ops management

Leadership

Budgeting

Vendor management

English communication

Education

Bachelor's degree in Hotel Management, Business Administration, or related field

Tools

Hotel management systems

Job description

About the role

Mandarin White Sand Boracay is seeking an experienced Operations Manager to join our team in Malay, Aklan. This is a full-time position that plays a crucial role in ensuring the smooth, efficient, and exceptional operation of our hospitality establishment. As Operations Manager, you will be responsible for overseeing all day-to-day operational activities, maintaining high standards of service delivery, and ensuring guest satisfaction across all departments. This position is fundamental to our success and directly impacts the guest experience and profitability of the property.

Key responsibilities

1. Oversee and coordinate all operational departments including housekeeping, front office, food and beverage, and maintenance to ensure seamless service delivery




2. Develop and implement operational policies and procedures that align with company standards and best practices in the hospitality industry




3. Monitor daily operations, identify inefficiencies, and implement corrective actions to optimise performance and cost-effectiveness




4. Ensure compliance with health, safety, and sanitation regulations across all areas of the property




5. Manage staff scheduling, training, and performance to maintain appropriate staffing levels and service quality




6. Maintain positive relationships with guests, address complaints professionally, and ensure high levels of guest satisfaction




7. Control operational budgets, manage expenses, and work towards achieving financial targets and KPIs




8. Conduct regular inspections of facilities and guest areas to maintain cleanliness, functionality, and adherence to brand standards




9. Liaise with senior management on operational matters, prepare reports, and provide recommendations for improvement




10. Coordinate with external vendors and service providers to ensure quality maintenance and supply management

What we\'re looking for

1. Minimum 5 years of experience in hospitality operations management or similar senior operational role in a hotel or resort environment




2. Proven track record of successfully managing multi-departmental teams and achieving operational excellence




3. Strong knowledge of hospitality industry standards, best practices, and quality service delivery expectations




4. Excellent leadership and people management skills with the ability to motivate and develop team members




5. Proficiency in hotel management systems and relevant software applications




6. Outstanding organizational and time management abilities with the capacity to multitask and prioritize effectively




7. Strong problem-solving skills and the ability to make sound decisions under pressure




8. Excellent communication skills in English; additional language proficiency is advantageous




9. Knowledge of health, safety, and sanitation regulations in the hospitality sector




10. Bachelor\'s degree in Hotel Management, Business Administration, or a related field (or equivalent industry experience)




11. Certification in hospitality management or relevant professional qualifications preferred