Operations Manager

Dencom Consultancy & Manpower Services; Quezon City; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

Dencom Consultancy & Manpower Services in Quezon City is seeking a strategic leader to oversee operational planning and performance management. The role involves driving quality excellence, managing a team of leaders and associates, and ensuring efficient account launches.

The ideal candidate will have a strong focus on designing operational frameworks and managing complex engagements while enhancing cross-team efficiency and relationships with stakeholders.

Responsibilities

• Provide strategic and operational leadership in organizational planning.
• Drive performance and quality excellence through effective team management.
• Lead account launches and stabilization with comprehensive readiness planning.
• Design and implement operational frameworks for continuous improvement.
• Manage complex client engagements and strengthen stakeholder relationships.

Job description

• Provide strategic and operational leadership by contributing to organizational planning, leading multiple programs/LOBs, owning P&L, and serving as site point-of-contact to ensure business continuity.
• Drive performance and quality excellence by managing Associate Managers, Team Leads, and Associates to meet SLAs/KPIs, implementing governance, reporting, escalation models, and ensuring high-quality deliverables.
• Lead account launches and stabilization by owning readiness planning, including hiring waves, WFM staffing, nesting strategy, TTT, IT readiness, and cross-functional execution.
• Design and implement operational frameworks such as SOPs, workflows, risk mitigation plans, performance metrics, client calibration rituals, and continuous improvement initiatives.
• Manage complex client engagements and business solutions while strengthening cross-team efficiency, stakeholder relationships, and executing leadership-directed initiatives.