Operations Leader - Health Supplements (On-site, Pampanga)

SUMMITNEXT TECHNOLOGIES SDN. BHD.; San Simon; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

SummitNext Philippines seeks an Operations Manager to lead day‑to‑day delivery, performance, and people leadership of an assigned portfolio, starting with a health supplements account. The role drives operational efficiency, client SLAs, and builds a strong leadership bench.

Responsibilities span multi‑tier teams and cross‑account talent mobility to meet client needs. The candidate will oversee end-to-end delivery, ensure quality and CSAT targets, manage budgets, and collaborate with HR, IT, and

Qualifications

• Bachelor’s degree in business administration, Management, Industrial Engineering, or related field.
• A master’s degree is an advantage.

Responsibilities

• Own end-to-end delivery of assigned programs and meet/exceed KPIs and SLAs.
• Monitor performance and implement corrective actions.
• Forecasting, scheduling, staffing, and capacity planning with WFM.
• Manage budgets, headcount plans, and cost-to-serve.
• Lead, coach, and develop Team Leaders and Trainers.

Skills

Leadership

Analytical thinking

Financial acumen

Communication

Change management

Excel

PowerPoint

Stakeholder management

Team building

Education

Bachelor’s degree in business administration/Management/Industrial Engineering

Master’s degree (advantage)

Tools

CRM

Workforce management (WFM)

Reporting tools

Job description

SummitNext Philippines seeks an Operations Manager to lead day‑to‑day delivery, performance, and people leadership of an assigned portfolio, starting with a health supplements account. The role drives operational efficiency, client SLAs, and builds a strong leadership bench.

Responsibilities span multi‑tier teams and cross‑account talent mobility to meet client needs. The candidate will oversee end-to-end delivery, ensure quality and CSAT targets, manage budgets, and collaborate with HR, IT, and