Operations Leader, Health Supplements Account Growth

SummitNext; San Simon; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

SummitNext Philippines is seeking an Operations Manager to oversee day-to-day delivery, performance, and people leadership for a health supplements account. The role requires managing a multi-tier team and ensuring client SLAs.

You will drive efficiency, collaborate with HR, Quality, and WFM, and develop a leadership bench while handling budgets and risk.

This is an on-site role in San Simon, Pampanga, with opportunities to lead across accounts and travel within the organization.

Qualifications

• 7–10 years in BPO or CX operations.
• 3–5 years in a managerial role leading team leaders.
• Experience managing 100+ headcount.
• Proven client-facing leadership and SLAs and escalations.

Responsibilities

• Lead end-to-end delivery of programs and meet KPIs and SLAs.
• Forecasting, scheduling, staffing, and capacity planning with WFM.
• Manage budgets, headcount plans, and cost-to-serve.
• Develop leaders, conduct reviews, succession planning.
• Collaborate with HR, Finance, IT, Quality, and other partners.
• Ensure compliance with data privacy and security standards.

Skills

Leadership

People management

Analytical skills

Communication

Education

Bachelor's degree

Master's degree (advantage)

Tools

CRM

Workforce management

Reporting tools

Excel

PowerPoint

Job description

SummitNext Philippines is seeking an Operations Manager to oversee day-to-day delivery, performance, and people leadership for a health supplements account. The role requires managing a multi-tier team and ensuring client SLAs.

You will drive efficiency, collaborate with HR, Quality, and WFM, and develop a leadership bench while handling budgets and risk.

This is an on-site role in San Simon, Pampanga, with opportunities to lead across accounts and travel within the organization.