Operations Supervisor

Premier LLC; Philippines; On-site; PHP 446,400 - 669,600; Full time

Job summary

Premier LLC in the Philippines seeks a Supervisor to lead a team of collection agents, ensuring performance targets and compliance with policies. Responsibilities include training and guidance, handling escalations, and monitoring team effectiveness.

The ideal candidate will have 2-5 years of customer service experience, 1-2 years in a leadership role, and strong communication skills. A Bachelor’s Degree is preferred. Join us to exceed customer expectations and foster a positive leadership environment.

Qualifications

• 2-5 years of customer service/sales experience in BPO.
• 1-2 years of experience in a leadership role.
• Excellent written and verbal communication skills.

Responsibilities

• Manage daily operations of a team of collection agents.
• Ensure compliance with company policies and legal requirements.
• Handle escalated or complex cases that regular agents cannot resolve.

Skills

Customer service/sales experience

Leadership experience

Excellent communication skills

Adaptability to a fast-paced environment

Education

Bachelor’s Degree

Job description

The Supervisor manages the daily operations of a team of experienced agents. This role is focused on ensuring the team meets performance targets, quality standards, and client expectations. Responsibilities include providing guidance and support to agents, handling escalations, maintaining compliance with company policies, and driving process improvements. Exceed the expectations of every customer that chooses us for their equipment needs.

Key Responsibilities

Supervisory Responsibilities

• As a supervisor, you would manage a team of collection agents or specialists.
• This involves providing guidance, training.
• Ensuring that team members adhere to company policies and legal requirements.

Handling Escalated Cases

• The role involves handling escalated or complex cases that regular agents are unable to resolve.

This will include negotiating directly with clients or debtors or managing legal proceedings when necessary.

Reporting and Analysis

• Monitoring reporting on the performance of your team and the effectiveness of collection strategies would likely be part of your responsibilities. This involves analyzing data to identify trends and areas for improvement.

Compliance

• Ensuring that all collection activities comply with relevant laws and regulations is crucial to avoid legal issues and maintain ethical standards.

Qualifications & Skills

• 2-5 years of customer service/sales experience in BPO
• 1-2 years of experience in Leadership role
• Bachelor’s Degree preferred
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and adapt to change
• Passionate about providing a positive leadership