Operations Lead: End-to-End Appointment Flow & CRM

Tito Solutions Philippines Inc.; Quezon City; On-site; PHP 669,600 - 892,800; Full time

Job summary

A dynamic solutions company in Quezon City seeks an Operations Lead to manage day-to-day operations of the Appointment Engine. You will oversee the complete appointment flow, ensure smooth operations from lead capture to meetings, and maintain clear communication with the Media Buyer and SDR. The role requires strong CRM experience and excellent coordination skills to enhance workflow and reporting accuracy. Join us to lead impactful operations and drive continuous improvement!

Qualifications

• Experience with CRM systems is essential.
• Demonstrated ability to coordinate and manage operations.
• Ability to analyze and report on daily metrics.

Responsibilities

• Oversee the full appointment flow from lead capture to show-up.
• Manage CRM stages, ensuring clean data and proper reporting.
• Coordinate with the Media Buyer and SDR on lead management.
• Monitor client capacity and flag any discrepancies in schedules.
• Prepare weekly performance summaries and track key metrics.

Skills

CRM experience (HubSpot, GoHighLevel, Zoho)

Strong operations and coordination skills

Comfortable with daily metrics

Job description

A dynamic solutions company in Quezon City seeks an Operations Lead to manage day-to-day operations of the Appointment Engine. You will oversee the complete appointment flow, ensure smooth operations from lead capture to meetings, and maintain clear communication with the Media Buyer and SDR. The role requires strong CRM experience and excellent coordination skills to enhance workflow and reporting accuracy. Join us to lead impactful operations and drive continuous improvement!