Operations Lead (Digital Systems) - Remote (Contractor)

HUMAN INTELLIGENCE CO., LTD.; Manila; Remote; PHP 701,000 - 1,052,000; Full time

Job summary

Shae Group seeks an Operations Lead (Digital Systems) for a remote contractor role, driving the operating cadence, RevOps stack, and governance across brands. The candidate translates strategy into quantified OKRs/KPIs and delivers results in AI/tech services and SaaS environments.

You bring 2+ years in operations, strong security/compliance knowledge, and experience with RevOps. This role offers USD pay monthly and a fast interview process for top performers.

Qualifications

• 2+ years in operations, RevOps, or tech program leadership in SaaS.
• Experience building RevOps stacks and service-management programs.
• Fluency in security & compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management.
• Experience with GoHighLevel CRM.

Responsibilities

• Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting.
• Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy.
• Implement ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics.
• Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy.
• Ensure new funnel, program or product integrates into architecture (intake → design → test → launch → hypercare).

Skills

RevOps leadership

Executive communication

AI/tech services ops

Security & compliance knowledge

SaaS experience

Tools

GoHighLevel CRM

Job description

Immediate interviews this week - contractor, start ASAP (If you see this ad, the job posting is still open)

Title: Operations Lead (Digital Systems) Remote (Contractor)

Location: Remote - Preference Philippines; South East Asia; Poland; Romania; Ukraine

Base fee: USD $1,000-$1,500 / MONTH + Performance Incentives (Paid via bank direct deposit)

Employment type: Contractor, Full-Time

Who We Are

We are a global AI-powered technology and services group operating multiple brands across health, wellbeing, and performance. We're AI-first, outcome-obsessed, automation-heavy, and scale through tight systems, high standards, and radical transparency. We adopt AI across strategy, operations, marketing, product, and client experience - and hire people who are AI-savvy, adaptive, and results-driven.

Who You Are

You are a high-agency operator with deep experience in AI/tech services and ops. You translate strategy into quantified OKRs/KPIs and consistently deliver. You have deep experience in SaaS sales, shipped RevOps and service-management programs, understand DORA/Accelerate metrics, are fluent in security & compliance (SOC 2/ISO 27001/NIST CSF), and design interoperable, shared services across brands. You communicate crisply at the executive table and dive deep with operators when required.

Responsibilities:

• Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting.
• Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy.
• Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics.
• Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy.
• Ensure every new funnel, program or product integrates cleanly into our architecture (intake → design → test → launch → hypercare) and build a high-performing operations org (RevOps, ServiceOps, Data, Automation).

Requirements

Must-have qualifications:

• Minimum 2+ years' experience in operations, RevOps, or technical program leadership in AI/tech services or SaaS environments, with proven outcomes.
• Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks.
• Fluency in security & compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management; strong executive communication.
• Advanced Experience using GHL (GoHighLevel) CRM.

Nice-to-have:

• Experience with DORA/Accelerate metrics and partnering with Product/Engineering to improve flow.
• Prior leadership building cross-brand shared services, platform consolidation, or long-form program launches.

Benefits

Compensation & performance bonuses:

• Base Salary: USD $1,000-$1,500 per month (experience-based).
• Performance incentives: Per project/ brand/ funnel
• Equity / long-term incentive plan negotiable for the right candidate.

Payment & contractor terms:

Independent Contractor status only. Payment in USD via bank direct deposit. Invoicing monthly. No employee benefits; paid time off available for strong performance and exceeding KPIs.

Closing note

We are purpose-driven and move fast. Shae Group values precision, automation, and outcomes. Top candidates receive expedited interviews and fast offers - please check your email (and spam) after applying and respond promptly.