Operations Lead

TechWish; Mexico; On-site; PHP 7,348,438 - 11,022,658; Full time

Job summary

TechWish is seeking an Operations Lead to oversee day‑to‑day analytics platform operations across LatAm, acting as the bridge between technical teams and business stakeholders.

The role emphasizes incident response, data quality, and continuous improvement of data products, requiring deep SQL, Snowflake, dbt, Tableau/ThoughtSpot skills, and strong bilingual communication.

Qualifications

• 10–11 years of analytics/data operations experience.
• 5+ years in an operations or team lead role.
• 3+ years supporting production analytics platforms.
• Experience with retail or e-commerce models.
• Strong stakeholder management and communication.
• Proficient in SQL; capable of writing and debugging queries.
• Hands-on with Snowflake and dbt.
• Familiar with BI tools such as Tableau and ThoughtSpot.
• Understanding of data pipelines and ETL/ELT concepts.
• Knowledge of data quality monitoring and alerting.

Responsibilities

• Oversee daily ops for analytics platform in LatAm.
• Be primary contact for LatAm data/analytics needs.
• Coordinate with data/BI engineers on pipelines and dashboards.
• Triage data quality issues and communicate status.
• Monitor system performance and data availability.
• Document processes and system architecture.
• Collect stakeholder feedback for prioritization.
• Support onboarding and training on BI tools.
• Participate in incident response and post-mortems.
• Drive process automation and continuous improvement.

Skills

Analytics operations

Stakeholder management

SQL

Snowflake

dbt

Tableau

ThoughtSpot

Bilingual English/Spanish

Education

Bachelor's degree in Computer Science, Engineering, Statistics, or related field

Tools

Snowflake

dbt

Tableau

ThoughtSpot

Job description

The Operations Lead will oversee the day-to-day operations of the analytics platform across the LatAm region, serving as the critical bridge between technical teams and business stakeholders. This senior role ensures smooth platform operations, timely issue resolution, and the continuous improvement of data products and services. The ideal candidate brings deep experience in analytics operations, a strong stakeholder management background, and the bilingual communication skills needed to drive outcomes across a distributed, cross-functional organization.

Key Responsibilities

• Manage daily operational activities for the analytics platform in LatAm
• Serve as primary point of contact for LatAm stakeholders regarding data and analytics needs
• Coordinate with data engineers and BI engineers on pipeline development and dashboard maintenance
• Triage and elevate data quality issues, tracking resolution and communicating status to stakeholders
• Monitor system performance and alert on issues affecting data availability or quality
• Maintain documentation of processes, workflows, and system architecture
• Collect and communicate stakeholder feedback to the central team for prioritization
• Support onboarding of new stakeholders and training on BI tools and self-service analytics
• Participate in incident response and post-mortem activities
• Drive continuous improvement through process optimization and automation

Required Skills

• 10-11 years of experience in analytics, data operations, or related fields
• 5+ years in an operations or team lead capacity
• 3+ years supporting analytics platforms in production environments
• Experience working with retail or e-commerce business models
• Strong background in stakeholder management and communication
• Proficiency in SQL and ability to write/debug data queries
• Hands-on experience with Snowflake and dbt
• Knowledge of BI tools (Tableau, ThoughtSpot)
• Understanding of data pipelines and ETL/ELT concepts
• Familiarity with data quality monitoring and alerting

Preferred Skills

• Strong organizational and time management skills
• Excellent communication and stakeholder management abilitiesProblem-solving mindset with attention to detail
• Ability to work effectively in a distributed, cross-functional team
• Bilingual capabilities (English and Spanish) - strongly preferred
• Bachelors degree in Computer Science, Engineering, Statistics, or related field