Operations Excellence Development Supervisor

Cepat Kredit Financing Inc.; Pasig; Sur place; PHP 420 000 - 600 000; Plein temps

Résumé du poste

Cepat Kredit Financing Inc. in Pasig is seeking an Operations Analyst to monitor and review processes, collect and analyze data, and develop dashboards to support performance monitoring.

The role involves coordinating with multiple departments to drive improvements in sales, marketing, customer service, and operations. The candidate should have a Bachelor’s degree in a related field and 1–3 years of experience with strong analytical and communication skills, plus proficiency in Excel/Google

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Operations Management, Data Analytics, or related field.
• 1–3 years of experience in operations support, process improvement, business analysis, quality assurance, or performance monitoring.
• Strong analytical, problem-solving, communication, coordination, and organizational skills.
• Proficient in Excel/Google Sheets and familiar with Power BI, CRM dashboards, Google Analytics, Freshdesk, or similar tools.
• Detail-oriented, proactive, and able to manage multiple reports, deadlines, and stakeholders in a fast-paced environment.

Responsabilités

• Monitor and review operational processes to identify gaps, delays, risks, and improvement opportunities.
• Collect, validate, and analyze operational data to support performance monitoring and management decisions.
• Develop and maintain dashboards, KPI reports, trackers, and other performance monitoring tools.
• Monitor sales, marketing, customer service, campaign, and operational performance and recommend improvements.
• Coordinate with departments and branches to support process improvements, issue resolution, and implementation of corrective actions.

Connaissances

Analytical skills

Problem-solving

Communication

Coordination

Organizational skills

Dashboard development

Formation

Bachelor’s degree in Business/Industrial Engineering/Operations Management/Data Analytics

Outils

Excel/Google Sheets

Power BI

CRM dashboards

Google Analytics

Freshdesk

Description du poste

Job Description

• Monitor and review operational processes to identify gaps, delays, risks, and improvement opportunities.
• Collect, validate, and analyze operational data to support performance monitoring and management decisions.
• Develop and maintain dashboards, KPI reports, trackers, and other performance monitoring tools.

Monitor sales, marketing, customer service, campaign, and operational performance and recommend improvements.

• Coordinate with departments and branches to support process improvements, issue resolution, and implementation of corrective actions.

Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Operations Management, Data Analytics, or a related field.
• At least 1–3 years of experience in operations support, process improvement, business analysis, quality assurance, or performance monitoring.
• Strong analytical, problem-solving, communication, coordination, and organizational skills.
• Proficient in Excel/Google Sheets and familiar with Power BI, CRM dashboards, Google Analytics, Freshdesk, or similar tools.
• Detail-oriented, proactive, and able to manage multiple reports, deadlines, and stakeholders in a fast-paced environment.