Operations Coordinator

AGLIPAY Security, Inc; Central Luzon; Vor Ort; PHP 300.000 - 460.000; Vollzeit

Zusammenfassung

AGLIPAY Security, Inc. is seeking an Operations Coordinator to monitor security operations across the North Cluster.

You will conduct detachment visits, track personnel compliance, and coordinate with Recruitment to ensure adequate manpower and deployment in line with client requirements. The role emphasizes manpower supervision, incident handling, and maintaining professional relationships with clients, SICs, and field personnel.

Qualifikationen

• Bachelor's degree or equivalent in a related field.
• At least 2 years of experience in security operations.
• Background in security agency operations is preferred.
• Experience coordinating with Recruitment on manpower requirements and deployments.
• Willingness to travel frequently across Central Luzon, Region I, and Region II.

Aufgaben

• Conduct regular site visits to assigned detachments and monitor security personnel, attendance, grooming, and compliance.
• Coordinate with Security Officers-in-Charge and Supervisors on daily operational concerns and deployment issues.
• Monitor manpower deployment, relievers, replacements and staffing requirements across sites.
• Document incidents, concerns, and recommended corrective actions; prepare site visitation reports.
• Coordinate with Recruitment regarding vacancies, replacements, and urgent deployments; provide deployment updates.
• Receive, document, and escalate incidents and client complaints; liaise with departments for timely resolution.
• Prepare and submit regular reports on site visits, manpower status, attendance concerns, and incidents.

Kenntnisse

Communication skills

Coordination

Problem solving

Report writing

Ausbildung

Bachelor's degree in Criminology, Business Administration, or related field

Tools

Microsoft Office

Google Workspace

Jobbeschreibung

I. JOB PURPOSE

The Operations Coordinator is responsible for monitoring and coordinating security operations across assigned areas within the North Cluster. The position conducts regular detachment visits, monitors security personnel compliance and performance, addresses operational concerns, and coordinates with Recruitment and other departments to ensure adequate manpower, effective deployment, and compliance with company and client requirements.

II. KEY RESPONSIBILITIES

A. Operations Monitoring and Detachment Visits

• Conduct regular site visits to assigned detachments to monitor security personnel, attendance, grooming, uniform compliance, post orders, and overall operational readiness.

• Inspect detachment conditions and identify operational concerns requiring immediate attention.

• Monitor compliance with company policies, client requirements, and established security procedures.

• Prepare site visitation reports and document findings, incidents, and recommended corrective actions.

• Follow up on previously identified concerns to ensure appropriate action and resolution.

B. Security Personnel and Manpower Management

• Monitor manpower deployment, attendance, relievers, replacements, and staffing requirements across assigned sites.

• Coordinate with Security Officers-in-Charge (SICs), Security Supervisors, and other field personnel regarding operational concerns.

• Identify manpower shortages and coordinate urgent replacements or additional personnel when necessary.

• Monitor personnel discipline, performance, and compliance with company standards, and endorse concerns to the appropriate authority for action.

C. Recruitment Coordination and Deployment Support

• Coordinate with the Recruitment Team regarding vacancies, manpower requests, replacements, and urgent deployment requirements.

• Assist Recruitment in identifying local sourcing opportunities and facilitating recruitment activities within the assigned cluster.

• Provide accurate manpower updates and deployment requirements to support recruitment planning.

• Coordinate with Recruitment regarding applicant availability, deployment schedules, and site-specific qualifications.

• Monitor newly deployed personnel and report concerns affecting deployment, attendance, or retention.

D. Incident and Operational Concern Management

• Receive, document, and escalation incidents, client complaints, personnel concerns, and other operational issues.

• Coordinate with the appropriate departments to facilitate timely investigation, resolution, and corrective action.

• Monitor compliance with incident reporting and escalation procedures.

• Provide updates to the Operations Manager regarding critical incidents, recurring concerns, and unresolved issues.

E. Client and Stakeholder Coordination

• Coordinate with client representatives regarding site operations, manpower requirements, and service-related concerns, within the authority delegated by Management.

• Assist in addressing client feedback and ensuring that operational concerns are properly documented and endorsed.

• Maintain professional working relationships with clients, field personnel, and internal departments.

F. Reports and Administrative Responsibilities

• Prepare and submit regular reports on site visits, manpower status, attendance concerns, incidents, and operational compliance.

• Maintain updated records of detachment visits, personnel concerns, vacancies, and corrective actions.

• Provide timely operational updates and recommendations to Management.

• Perform other related duties as assigned by the immediate supervisor.

III. QUALIFICATIONS

Educational Background

• Bachelor's degree in Criminology, Business Administration, or a related field. Relevant work experience may be considered.

Work Experience

• At least two (2) years of relevant experience in security operations, preferably in a security agency or security services company.

• Must have a background in security agency operations, particularly in security personnel deployment, detachment monitoring, manpower supervision, and client coordination.

• Experience handling multiple client sites, field personnel, incident reporting, and operational concerns is strongly preferred.

• Experience coordinating with Recruitment regarding manpower requirements, replacements, and urgent deployments is an advantage.

Other Requirements

• Willing to travel frequently across Central Luzon, Region I, and Region II.

• Proficient in Microsoft Office or Google Workspace.

• Strong communication, coordination, problem-solving, and report-writing skills.

• Able to handle multiple assignments and respond promptly to operational concerns.