Operations Control Officer (Baguio Session Road Branch)

CBS China Bank Savings; Baguio; On-site; PHP 279,000 - 558,000; Full time

Job summary

CBS China Bank Savings in the Cordillera Administrative Region invites an Operations Control Officer to coordinate day-to-day branch operations alongside the Branch Service Head and APD Loans Officer, and to serve as vault custodian.

You will supervise daily service at the New Accounts counter, ensure accurate books, and balance end-of-day operations, while acting as co-approver for loans within approved limits.

Qualifications

• College graduate of any 4-year course (business preferred).
• Minimum 2 years in operations officer/supervisor role.

Responsibilities

• Oversee day-to-day Integrated Branch operations with Branch Service Head and APD Loans Officer.
• Act as primary custodian of the vault with Branch Service Head.
• Supervise daily service operations at New Accounts counter; oversee customer servicing and opening of new accounts.
• Co-approve BSH and APD Loans Officer within approved limit.
• Handle accounting functions; balance and maintain books; end-of-day balancing and transaction callbacks.
• Submit APD Loans Control Dept and HUB operations reports and requirements.

Skills

Cashiering

Branch accounting

Clearing

Sales & marketing

Customer service

Customer complaints handling

Loan screening

Credit scoring

Communication skills

Education

Bachelor's degree (4-year)

Tools

MS Office

Excel

Word

PowerPoint

Job description

• The Operations Control Officer (OCO) in coordination with the Branch Service Head and APD Loans Officer oversees the Integrated Branch’s day-to-day operations, and acts as the primary custodian of the vault alongside the Branch Service Head.
• This role supervises daily service operations of low counter and after sales transactions in coordination with BSH, oversees customer servicing, new account opening processes, and other special services offered at the New Accounts counter
• Acts as co-approver of BSH and APD Loans Officer within the approved limit.
• Additionally, the OCO handles accounting functions and ensures that all books of accounts are balanced, updated, and properly maintained. The OCO is responsible for clearing operations, end-of-day balancing, and transaction callback, including submission of APD Loans Control Department and HUB operations reports and requirement.

Educational Background: Must be college graduate of any 4-year course preferably business course.

Professional Experience: Preferably with a minimum of 2 years as operations officer/supervisor.

Knowledge & Skills Required: Must be knowledgeable in branch operations covering Cashiering, Branch Accounting, Clearing; Must also be knowledgeable in handling sales & marketing, customer service and customer complaints; Preferably with knowledge and experience in screening of loan applicants and basic credit scoring; Must be proficient in using MSOffice applications (Excel, Word and PowerPoint); Must be able to communicate well in both oral and written form of communications.